Suddenly, your whole operation had to move into a remote scenario. As a manager or business owner, you may feel completely lost and unprepared to deal with it. When globally scaled issues like COVID-19 happen, we realize the importance of keeping a business going through challenging times. However, staying productive online requires defining the right tools. Check below the main ones (even internally used by our team at Rocket.Chat) to help your team stay collaborative and efficient.

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With the coronavirus outbreak, customer experience teams across the globe are having to rapidly adapt amid ticket spikes, customer cancellations, market volatility, and increased uncertainty. Each week, the world is changing, and business simply isn’t business as usual. Most teams responding to customers are transitioning to a work from home environment, putting additional strain on their ability to respond to customers effectively. For many of us, that means learning and adjusting as we go.

Push notifications are an important aspect of the Mattermost user experience on mobile. When important messages come in, many users like to be notified on their mobile devices so they can respond quickly. Mobile push notifications make it easier for users to stay informed or take faster action while on the go. When it comes to mobile data privacy, many organizations prioritize secure handling of messaging data, particularly when it may contain mission-critical or proprietary information.

We all know that customer service can be a challenging field, but it’s also very interesting and immensely rewarding. If you’re going to perform to the best of your ability and get as much from the experience as possible, you’ve got to understand the fundamental value of your work. In this post, we’re going to take a look at 150+ customer service quotes that you can call upon for inspiration and guidance during challenging times.

Every second your customer spends waiting on hold with support is a second they’re closer to switching to your competitor. According to the Zendesk Customer Experience Trends Report 2020, long wait times top the list of what makes for a bad customer service experience. However, there is a solution to those delays in service, one that customers increasingly expect: automated customer service.

It’s not at all uncommon in this day and age that a company hires employees who will work remotely – because of many technological benefits, geographical differences are not an issue here. Being that it’s an amazing way to boost different economies worldwide, remote outsourcing is widely supported and appreciated. However, considering the fact that it’s still a new way to do business, having a remote IT team still brings up several issues.

Our favorite apps for staying in touch with colleagues and collectively moving work forward

As the COVID-19 crisis continues, many businesses are working remotely, some for the first time. That doesn’t mean your recruitment efforts need to stop. In fact, it is now more important than ever to ensure your business continuity – and the contractor market is the perfect place to find temporary staff, including a Jira expert.

Customer Experience (CX) is increasingly becoming the single most important factor which can sway customer loyalty. That means that even if you have a better product, you can lose market share to your competitor, who provides a better experience to the customer at every touchpoint through the customer lifecycle. That includes during trial, purchase, support, renewals, or product usage. With digital transformation shaping businesses in the last decade, our reliance on IT is accelerating.