Teams | Collaboration | Customer Service | Project Management

Gone are the days of siloed customer support, successful organizations can and must collaborate to truly enhance the customer experience.

Want to know how to build a successful hybrid workforce? Hybrid work has become a buzzword ever since the COVID-19 pandemic. Many large organizations like Google and Twitter have recognized its benefits and adopted these flexible work models. But what is a hybrid workforce, and how can you make it work for you? In this article, we’ll explain what a hybrid workforce is, along with its benefits and challenges. We’ll also share a few strategies for a successful hybrid workforce.

Prior to the pandemic, I often heard tales of people talking about how their busy days were full of back to back meetings. On hearing these stories, I often wondered how they ever got any work done. Over the last year, with people working remotely, this situation seems to have become exacerbated. I now hear tales of many people working longer and longer hours filled with back to back meetings using videoconferencing software like Zoom, Google Hangouts, Microsoft Teams…you name it.

AUSTIN, Texas – April 6, 2021 – M-Files, the intelligent information management company, today announced the acquisition of Hubshare to bolster external content sharing and collaboration and deliver an improved digital client experience. Hubshare offers a secure digital workplace portal that enhances user and client engagement through collaborative working, secure file sharing and project management.

Data from a global survey of 1,200 IT decision makers and 3,000 users shows the effect and importance of collaboration platforms in the new workplace

We’re in the midst of a collaboration renaissance. The global shift to remote work has forced many companies to rethink how teams collaborate. In the absence of habits and best practices that we used to take for granted, everyone is looking for new ways to connect, innovate, and get work done. For product development teams, that has been a huge challenge — and a huge opportunity.

Interested in call center supervision? Maintaining high standards in customer care service is not an easy task. That’s why customer service representatives (CSR) should receive thorough training and guidance to excel at their job. This is where call center supervision plays a crucial role. A frontline supervisor sets the call center up for success by building, nurturing, and managing a winning team of customer reps.