Teams | Collaboration | Customer Service | Project Management

Planning to revamp your website, organize a charity drive, or maybe a spring picnic with friends? According to PMI the success of your project is highly dependent on the planning stage. Research shows a strong correlation between planning and success, even when spending as little as only 20% of your time on planning. Spending that extra time in the beginning to prepare for anyl possible scenario could save your picnic from the rain and your project from derailing.

One minute you’re on cloud nine, productively working on your collaboration tool until… A new member joins the team, and you must add them to every relevant channel of your platform. You include that new user and have to repeat the manual process over and over. Suddenly you’re worried about how you’ve been using your time. Wouldn’t it be easier if your collaboration platform had a faster way to manage and deal with users?

OneDesk has built a sophisticated messaging system that ensures you never have to worry about where the recipient of your message is. Thanks to this powerful messaging system, you don’t need to be concerned if your recipient is using live chat, email, or the customer portal to message you. OneDesk funnels the messages to the appropriate channel and will ensure your recipient gets the messages intended for them in whatever channel they are using.

In the search for the superior application for your digital workspace, it can be daunting and time consuming to try out all that are currently available on the market. Some are better known than others such as Google Drive or Dropbox. Mainly due to the brand name, these applications rose quickly in popularity. As other applications rush to fill the gaps left by these multi-billion dollar corporations, it’s our duty as the consumers to determine the best one for our online work.

n8n is a fair-code licensed tool that helps you automate tasks, sync data between various sources, and react to events — all via a visual workflow editor. Our team has been using Mattermost for internal communication since the very beginning, and in time we have developed a ChatOps practice by integrating Mattermost with our workflows. In this article, we present five of our favorite use cases of n8n with Mattermost, for both work productivity and team engagement.

A key component of most successful organizations is truly seamless collaboration. Oftentimes, there is a tendency to think about collaboration with an internal focus - is everyone at my company able to collaborate? While that is certainly an important part of the equation, of equal or greater importance is the ability for companies to effectively collaborate with their customers and clients.

A concept map is a diagram that shows relationships between different ideas, and it’s a useful tool for organizing your thoughts and understanding the nitty-gritty of a specific topic. Sounds helpful, doesn’t it? That brings you to this question: how do you make one? These maps are flexible and can be as simple or as complex as you need them to be. Below, let’s dig into everything you need to know about how to make a concept map.