The latest News and Information on Collaboration, tools and related technologies.
Under the Appearance tab in your OneDesk Email Settings, you are able to edit some visual aspects of your email messages. If you have completed the Getting Started Wizard in OneDesk, you would have already edited aspects of the header (the logo) and added a signature. The email header and signature you set will be what OneDesk uses to wrap all your emails in. We put these at the top (header) and bottom (signature) of every email from OneDesk.
Curious about call center monitoring? Call centers are the focus of global, on-call customer service. And ensuring excellent customer service via call centers is crucial to every type of business. This is why call center monitoring is becoming increasingly important. But how do you start the call center monitoring process? This article will explore call center monitoring, the six steps for effective call center monitoring, and its key benefits.
We live in an increasingly connected age where you can get real-time updates on practically any topic and have packages delivered to your door the next day at the click of a button. The result of this connectivity is that customer expectations are changing rapidly. One area, in particular, is customer service. When consumers have questions or problems, they want answers right away. Fail to meet those expectations and you risk customers switching to other alternatives.
Customer experience (CX) has always been integral to a company’s success, but its significance has grown considerably in the midst of the COVID-19 outbreak. According to the Zendesk Customer Experience Trends Report 2021, half of all customers say that CX is more important to them now than it was a year ago.
Scoro has created the first real-time Gantt chart that enables you to compare plans to actual progress, track utilization, save time by automatically rescheduling work, and centralize data into an always-up-to-date view 🚀 See for yourself 👉 https://bit.ly/3dsPXiE
Today I'm happy to announce the release of Pushover 3.7 for Android, iPhone/iPad, and Desktop with custom sound support! While Pushover has long included 21 different sounds that can be selected per-message through our API, a common feature request was the ability to play custom notification sounds stored on a user's device.
If you’ve participated in a workshop, conference, or brainstorm, then you’ve probably experienced a breakout session. That’s when the meeting facilitator divides up participants into smaller groups to privately discuss a topic. When done correctly, breakout sessions are an excellent opportunity to have candid conversations and connect with other participants on a more intimate level than a broader meeting allows.
