Teams | Collaboration | Customer Service | Project Management

Not all goals are revenue-focused when you’re in the business of fulfilling customer expectations. Yes, revenue is important, but how you build it depends on your values. When you listen and engage with your customers, you create a sense of trust and belonging with your brand. In turn, a strong connection means increased loyalty, and loyal customers bring in more business. Online communities are the perfect place to nurture these relationships.

The world’s first and largest on-demand support service uses Slack to help monitor real-time sales activity, 24/7.

After over a year of navigating a global pandemic without a playbook, a return to in-person collaboration and team gatherings (and hugs!) is finally in sight. Many organizations, including our own, are thinking about if and how they’ll reopen their offices and reunite their teams. We know the future of work has been accelerated, and the way we work is more global and connected than ever. As teams reunite, there will be a wider variety of work environments than we’ve seen in the past.

With a plethora of collaborative tools out there, it’s easy to become bewildered by the sheer volume of choice. What’s more, the definition of “project management” and “work management” in the context of software can be difficult to distinguish. If you’re wondering which type of solution would suit your organization, here’s a handy guide to the main difference between Project Management Software (PMS) and Work Management Software (WMS).

Companies have put customer service at the top of their priority lists for 2021, and with good reason. 77% of customers say they're more loyal to businesses that offer top-notch service. But what does great customer service look like these days? Have customer expectations changed?

Mattermost v5.34 is generally available today. This new release includes the following new features (see changelog for more details): Enterprise Edition All Editions

Have you ever interacted with a customer service rep at a Home Depot store? Or with a customer support agent online at Zappos? If you have, then you most probably fondly recall how the rep helped you find a product or solution that perfectly matched your needs. These employees create memorable experiences by putting in dedication and effort to meet all your requirements. And they do this for every customer they interact with.

It’s no secret that effortless customer service takes, well, a lot of effort. To turn an IT request into a quick and effective response, key details need to be shared between the agent and the IT team member responsible for resolving the ticket—often across multiple tools.