Teams | Collaboration | Customer Service | Project Management

Meeting customer expectations is just the bare minimum. To stand out in today’s competitive market and drive long-term growth, your business needs to go the extra mile to delight customers. Even after a lead finally converts, your job is far from over. You need to continue exceeding their expectations or you risk losing them to your competitors. So how can you provide more engaging and delightful experiences to your customers? And what tools are available that can help?

Last year, meeting up with friends looked a lot different. With everyone stuck at home during the pandemic, people were looking for a way to connect safely to do things together, and Discord’s popularity exploded. Originally built for people who wanted to communicate with friends around the world while they played video games, Discord has gained traction with a much wider community.

While it's absolutely true that a lot of your business processes are important, they also expose your organization to a wide range of potential issues that you may not even realize. Every manual process performed by one of your actual human employee leaves open the possibility for productivity bottlenecks. Things are getting done, but they're just not getting done as quickly as they should.

An educator has one primary goal: to help their students comprehend the concepts that are taught. It’s a tough job, particularly when students have different learning styles and levels of understanding. That’s where concept maps come in handy. These visual learning tools show the relationships between different ideas so that students can work through them and better grasp how they’re connected.

The pandemic has permanently reshaped the workplace. It made millions of people say goodbye to the rush hour and start working from home. The apps such as Skype, Zoom, Chanty, or Slack made it all possible. We no longer have to be in an office full-time. The truth of the matter is, we proved that working from home can be effectively done in our PJs from the comfort of our sofa. Based on research by the Conference Board, less than 10% worked from home prior to the pandemic.

It allows centralizing all customer conversations and information via various social media platforms such as Facebook, Twitter, Email, Chat, and many more. It enables customer support staff to receive, process, and respond to service requests from customers. Its purpose is to automate as many of the standard functions as possible to streamline those processes.

SaaS is a sparkle in the technology world today, and a host of companies including Freshworks is riding the wave. While it is given that we’re being aided by a technological shift, it’s no mean feat to remain on the cusp of the wave—to maintain the trajectory and keep hitting milestones charted out many moons ago. Among the factors that have helped us in this journey, one of the significant contributors is what we’ve built with our people: our culture.

Customer service is the way you assist customers before, during, and after the sale. Some companies have teams devoted to customer service, others have whole departments, or some even require every employee to participate. So, defining an organization-wide customer service philosophy is essential to attract and retain long-term customers. Customer service is a key factor in customers choosing which businesses to buy from, so it’s critical to get right.

What’s your favorite brand of sneakers? Nikes? Reeboks? Or maybe you’re more of a Converse kind of person? Now, how weird would you feel stepping into someone else’s pair? The same goes for SaaS tools. Everyone has specific apps they’re comfortable in, and it’s never fun to have to jump into a different tool. If you use Teamwork to organize and manage projects, being asked to collaborate with developers in their tool is a lot like walking in a different pair of sneakers.