Teams | Collaboration | Customer Service | Project Management

At Blue Label Labs, we stand by select products like Miro because of their ability to enrich processes and furnish visual, collaborative tools that make our lives easier. We love using Slack for our day-to-day communications, but when it comes to intensive events like running design sprints, Miro is the centerpiece that brings our efforts together. It’s an excellent product, but it shines even brighter when effectively using plugins like Jira, which we will cover here.

As a managed service provider (MSP), providing a high quality of service is tantamount to the success of the business. The range of services provided by an MSP includes providing support, maintaining equipment, and improving the operations, all with an eye to anticipating future needs and optimizing cost. The relationship between the service provider and its customers is predicated on a contract wherein the service provider commits to providing a particular level of service for a given price point.

The impacts of COVID-19 changed customer service for good. What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research, and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

In a world where the only constant is change, providing more personalized and efficient support for both your customers and employees is vital. But many companies are still learning how to leverage their data and draw insights for creating those kinds of next-generation experiences.

Interested in virtual office software? Remote work is a whole different ball game compared to regular office work. When you switch to virtual office space, you can’t just use the same tools as you did in the office. And, like any new team, your remote team is bound to face some challenges. That’s exactly why you need virtual office software. With a virtual office tool, you can ensure your team is working productively and creating the right virtual office environment.

Over the past decade, all public services have faced digital transformation challenges and developed associated programs. Most of these initiatives have had to be driven by money – the need for efficiency, productivity, and income generation, in response to increased financial pressures and a decade of austerity.

For busy customer service teams, every minute counts. So being able to save over 240 hours a month would count for a lot. And that’s exactly how much time customer service teams handling 20,000 support requests a month can save by using chatbots, according to Zendesk’s user data.

Another great content created by the amazing members of our Community. This tutorial is brought to you by Rohan Lekhwani – so a special thanks to him! The original article was posted on his Medium page and you can check it by clicking here. Rocket.Chat can be easily extended with powerful Apps. Here is a step by step of how I created MemeBuddy for Rocket.Chat.

You can’t improve your customer service without tracking the right customer service KPIs or Key Performance Indicators. Customer service KPIs are vital to understanding how your customer service efforts are doing, where you’re lacking, and how to improve. Tracking too few KPIs will give you an incomplete view of your customer service. But tracking too many KPIs will quickly overwhelm you and make you lose sight of what matters.