Teams | Collaboration | Customer Service | Project Management

Providing exceptional customer service is paramount to building brand loyalty—it’s not enough to just have a great product or service. According to the Zendesk Customer Experience Trends Report, roughly 50 percent of customers would switch to a competitor after just one bad experience. On the flip side, 75 percent are willing to spend more money on a brand that provides a positive experience.

We don’t need to tell you that how we work has totally changed over the last year. More than ever, teams have had to adapt to a new normal and learn how to achieve real-time collaboration without actually being together. With companies going (and staying) remote, it’s more important than ever to implement real-time collaboration tools and create spaces to help your team communicate effectively.

In a world of distributed and hybrid work, it’s more important than ever for organizations to create seamless workflows that empower collaboration and enhance cross-functional visibility. That’s why we launched Asana Partners, a single platform for distributed work that connects over 200 essential application partners.

Improving your company’s customer experience score by just 10% can boost revenue by more than $1 billion. In fact, simply improving your Customer Effort Score, also known as CES, can have a long-lasting impact on customer loyalty. A study by Gartner found that notably, 96% who had high-effort experiences reported being disloyal, compared to only 9% of customers with a low-effort experience.

If you’re unable to locate an item in OneDesk, it might be for one of many reasons: you are looking at a filtered view, the item is an archived project, the item has been moved to a project to which you have no access, etc. If you’re attempting to locate an item in OneDesk, try the following.

Gallup, the analytics and consulting firm, started measuring employee engagement in 2000. They published that employee engagement was at an all-time high of 34% in 2018. Although that is good news, we are far from finished when it comes to creating companies that are exciting and fulfilling places to work at (whether virtual or in-person). Gallup published a separate article exploring the reasons behind why the majority of U.S. employees are not engaged despite the gains.

The Software Report is pleased to announce The Top 25 Software Product Executives of 2021, which includes Simpplr’s Blagoja Golubovski, VP of Product Management. Each nominee on this list is the driving force for software innovation, improved user experience, and the genesis of company revenue growth and continuity. Blagoja was recognized for leading product management and UX at Simpplr, driving and building beautiful products to solve for customer’s pain points.

It’s hard to believe it’s been a year since we launched Miroverse, our community templates gallery featuring real workflows from industry thought leaders, partners, and Miro users. Since then, we’ve seen more than 350 creators share 550+ templates, including frameworks, activities — even art. The best part?

A few months ago it was time for the periodic service of my car. Now I have to say that my car could use a ride through the car wash. A few days before the scheduled servicing, I actually wanted to wash it. Then I thought back to the previous two times my car had received service. Each time I got it back cleaned and washed. “Nice! they’ll wash it at the garage anyway. ” I thought and I decided to skip the car wash. A few days later I was at the garage to pick up my car.