Teams | Collaboration | Customer Service | Project Management

Element Matrix Services lets you pick up the Slack between Teams... Element Matrix Services now offers fully managed bridges for both Microsoft Teams and Slack, so Element (or any other Matrix-based app) can integrate with either service. Connect Element to both, and you can integrate Slack and Microsoft Teams via Matrix.

For all U.S. based companies or companies with employees in the U.S., FLSA compliance is a major responsibility. Ask anyone in HR or leadership and they will tell you how important it is. In the same breath, they’ll also tell you how time consuming it can be. Operating a remote business can make FLSA compliance even more difficult. With the recent increase in remote work, many companies are struggling with questions on how to stay compliant in their new remote or hybrid work environments.

If you’re using Troop Messenger just for the basic collaboration services, then I would say you’ve just explored a small portion of its facilities and features. Troop Messenger works fast and better and is the perfect choice for building stronger teams when compared to its counterpart Microsoft Teams. It stands unique in its way with the new-gen chat capabilities, modern calling, and conferencing solutions, and workable features that boost productivity at work.

Scrumban is the combination of the Agile methodologies of Scrum and Kanban. Since project managers are always looking for ways to do things more efficiently, they created this hybrid system that gives project managers the flexibility to adapt stakeholder and production needs through a more visual approach. Scrumban emerged to meet the needs of teams who wanted to minimize the batching of work and adopt a pull-based system.

What’s cooler than being cool? Being designated as a 2021 Gartner Cool Vendor! What’s cooler than being cool? Being recognized as a 2021 Gartner Cool Vendor! On May 11th, 2021, Gartner published their research report, “Cool Vendors for Digital Workplace Strategy and Applications.” According to the report, “Remote and hybrid work amplify challenges in coordinating teams as the needs for flexibility around time, place, and technology affect everyone.”

Customer service is a key part of any business and the modern customer has higher expectations than ever before. Helping your customers extends far beyond just making a sale – customers expect businesses to be on hand to handle their queries and ensure they get the most out of their products and services. Delivering quality customer support isn’t easy, and that’s why you need to design your service strategy based on these key customer service principles to guide your team.

Customer support tools are vital for any company looking to upgrade its customer support. In this article, we’ll compare Drift vs Intercom to find out which is the right customer support tool for you. We’ll compare them based on the following: By the end of the article, you’ll know all of the main differences between Drift and Intercom, and you’ll know which is the right customer service tool for you. Let’s get started.

There’s an oft-cited stat that text messages from businesses have a 98 percent open rate, but there’s a lot more to business texting than just outbounding customers. Customer service has been transformed by messaging. In 2020, support requests surged over messaging apps, with WhatsApp seeing 101 percent growth from the previous year. Only 15 percent of surveyed customers said they preferred to use SMS as a customer support channel when available. The lesson?