The latest News and Information on Collaboration, tools and related technologies.
We’ve now reached a pivotal point in customer service where it’s essential to take a proactive approach or get left behind, fast. In 2021, speedy customer service must be at the centre of your growth strategy. Knowing that speed is the most important factor contributing to higher CSAT scores, we created the “Cut the Wait” playbook. It’s a guide on how to improve customer satisfaction by cutting wait time.
Successful support, technical or otherwise, thrives on consistency. Businesses that consistently have fast, accurate, and friendly support resources available will have higher customer satisfaction rates than those who are continuously slow to respond, provide inaccurate information, or appear apathetic. But how do you provide fast, knowledgeable, and consistent support while keeping costs down?
When communicating in groups, collaborating at work, or talking in online communities it's common to want to talk about a range of topics with the same set of people. We want to improve Element to make it easier to do that. Most people either painstakingly create multiple rooms and send invites to each one individually, or they brave our old and unloved Communities feature and hit its many limitations.
Mattermost v5.35 is generally available today. Incident Collaboration: Ad hoc tasks, stakeholder overview, and more (Cloud and E20 Edition). We are excited to release multiple new features for the Incident Collaboration product:
As an eCommerce business, acquiring new customers is the first hurdle. But once you get their attention, a bigger challenge is to keep them coming back to the store for more. Needless to state, increasing customer retention by a mere 5% can increase the profits from 25%-95%. The secret ingredient to successfully building a solid customer base is to offer exceptional customer service. eCommerce customer service begins from the moment your customer places an order.
Time Doctor’s overview dashboards provide real-time data to managers and teams at their fingertips. Our dashboards create maximum visibility into the most important insights and summaries for managers and users at the daily, weekly, or monthly levels. We have two different dashboards: the Team Dashboard mostly used by managers and those who are delegated as admins in Time Doctor, and the User Dashboard that employees can use to monitor their own work autonomously.
