Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

Smart Rescheduling in OneDesk

OneDesk makes optimizing your project schedule easy with ‘smart rescheduling’. In only a few clicks, this powerful tool can optimize the work schedule of your projects, allowing you to save time and reduce the overall duration of your projects. Smart rescheduling will take into account the project’s start date, any finish-to-start links between tasks, and any date constraints you have set, unless you specify otherwise.

23 Best SaaS Tools for Businesses in 2021

Gone are the days of companies developing their own in-house tools to manage projects, time, sales funnels, and internal teams. Firms now benefit from hundreds of readily available online or on-premise applications that manage critical business functions and allocate resources at the click of a button. SaaS (Software as a Service) tools have become the bedrock of the modern workplace.

Time Doctor - Better by the Second

Time Doctor is a work insights company that tracks and analyzes how companies use their time to provide clear direction on how to improve performance and productivity. Time Doctor tracks all workday activity, providing leaders with accurate, actionable data and insights into what teams are working on day-to-day. Through our real-time dashboards and analytic reports, we provide Workday Insights that help companies quickly identify where resources and improvements are needed to increase efficiency and productivity.

Zulip 4.0: Threaded open-source team chat

We’re excited to announce the release of Zulip Server 4.0, containing hundreds of new features and bug fixes! Zulip is an open-source team collaboration tool with unique topic-based threading that combines the best of email and chat to make remote work productive and delightful. Fortune 500 companies, leading open source projects, and thousands of other organizations use Zulip every day.

Building the right tech stack for hybrid work

Choosing the right tools for your company is a balancing act as you try to meet all of your security, transparency, and efficiency needs. This year, teams will face new challenges as many transition from a fully remote environment to one that’s more hybrid. Bringing distributed and co-located work models together allows for more flexibility; and getting the right mix of tools to cover all of your team’s task management, communication, and collaboration needs will be critical.

The Three Things to Never Build In Your App: Authentication, Notifications, and Payments

Back in early 2018, I embarked on a side gig with a few partners - the idea was to make ridesharing socially engaging and fun. We made a ton of mistakes and never really got the product off the launchpad, however in retrospect, the biggest mistakes we made were wasting precious time in writing code for authentication and authorization as well as user notifications. We learned to focus on customer value the hard way.

Freshdesk + Freshstatus: Ticket Deflection During Major Incidents

It’s just a regular Tuesday morning, your customers are their usual selves and your helpdesk agents are going about their normal day. The sun is shining bright and the birds are chirping happily. Just as you were sipping your coffee, you thought that your day was going to be like any normal one. Fast forward five minutes: everything changed, and somehow it was not all that cheerful anymore. The phone lines are choking up, your Twitter is buzzing, and the birds’ chirps are drifting away.

Mattermost plugins: An overview

In the first article in this series, you learned how to set up your developer environment, the first step toward creating your very own Mattermost plugins. Take my word for it: Your first attempts at writing Mattermost plugins can be quite confusing. Where do you start? What do you have to do to get your first plugin up and running? At the end of this series, you’ll be well on your way to writing your own plugin.

Putting the fun in functional meetings

Give online meetings that in-person energy. With years of experience in running meetings and workshops, Shipra Kayan is here to share her best practices on keeping groups dialed in and engaged. She’ll be joined by Jennifer Clark, Customer Education Manager, who will share her favorite #MiroTips for giving online meetings that in-person energy.