In the wake of the pandemic, big law firms have successfully transitioned from remote work to hybrid office attendance policies. Despite initial concerns, a recent survey by Thomson Reuters reveals that these policies have been embraced with enthusiasm by law firm employees. The survey, which included responses from over 350 employees across 100+ large law firms, sheds light on how these changes have impacted employee satisfaction and office engagement.

Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if this is your first time using Zoom, understanding it might be challenging! But don’t worry. This article is a step-by-step guide to help you get started with Zoom quickly. We’ll also cover the tool’s key features and pricing to help you determine if it’s the right video tool for you and your team.

Onboarding surveys are essential tools that help organizations measure the effectiveness of their onboarding programs. By systematically gathering feedback from new hires, these surveys provide critical insights into the initial experiences and perceptions of employees. This feedback is crucial for refining onboarding strategies and ensuring that new employees feel valued and integrated from day one.

One of the most valuable attributes of the Objectives and Key Results prioritization framework – and why we’re so thrilled that we’ve incorporated OKRs into the Craft.io platform – is how effectively it can help you bring together different departments across your company to work productively toward shared big-picture goals. Most of the other prioritization frameworks you’ve heard of – weighted scoring, the MoSCoW method, RICE, etc.

It’s no secret that high customer service standards are crucial for success. This is why call centers are vital, acting as the primary interface between a company and its customers. Many organizations use call center quality assurance (QA) software to deliver consistent and excellent service. These tools monitor, evaluate, and enhance call center agents’ productivity and performance, improving customer satisfaction and operational efficiency.

In the world of customer service, businesses of every scale are constantly on the lookout for that perfect tool. That one solution that not only promises to streamline their customer support, but actually delivers on that promise with grace, agility, and, most importantly, tangible results. Enter TeamSupport. What truly sets TeamSupport apart in a sea of competitive offerings? Let's discuss the landmarks that make TeamSupport stand out and ensure we excel in delivering unparalleled customer support.

Navigating the complexities of IT Service Management (ITSM) can be challenging, but mastering help desk workflows can make all the difference. They are the backbone of efficient service operations, ensuring that tasks are handled swiftly and consistently. In this article, we’ll dive into the world of service desk processes, highlighting how workflow automation can revolutionize your operations.

Have you ever wondered how many work hours you spend in a year? Finding the answer is not only confined to the number but also reveals valuable insights into productivity, career progression, self-development, work-life balance, and overall life growth. Knowing your working weeks in a year can initiate better time management, set new professional goals, and lead to a peaceful life with balanced work.

In the era of remote work, fostering seamless collaboration within distributed teams has become both a necessity and a challenge. Communication tools are at the forefront of enabling this shift, bridging geographical gaps and ensuring that team members remain connected, productive, and engaged.

Learn how reimagining time tracking can drive innovation and collaboration in remote teams. Insightful’s advanced software to monitor remote workers helps identify productive hours, boosting efficiency and satisfaction in digital workspaces.