Teams | Collaboration | Customer Service | Project Management

June 2024

Maximizing Employee Integration: Key Questions for Effective Onboarding Surveys

Onboarding surveys are essential tools that help organizations measure the effectiveness of their onboarding programs. By systematically gathering feedback from new hires, these surveys provide critical insights into the initial experiences and perceptions of employees. This feedback is crucial for refining onboarding strategies and ensuring that new employees feel valued and integrated from day one.

How to use Zoom: a step-by-step guide

Want to learn how to use Zoom? With teams across the world working remotely during the COVID-19 pandemic, video conferencing tools like Zoom have become extremely popular. However, if this is your first time using Zoom, understanding it might be challenging! But don’t worry. This article is a step-by-step guide to help you get started with Zoom quickly. We’ll also cover the tool’s key features and pricing to help you determine if it’s the right video tool for you and your team.

Big law firms thrive with hybrid office policies

In the wake of the pandemic, big law firms have successfully transitioned from remote work to hybrid office attendance policies. Despite initial concerns, a recent survey by Thomson Reuters reveals that these policies have been embraced with enthusiasm by law firm employees. The survey, which included responses from over 350 employees across 100+ large law firms, sheds light on how these changes have impacted employee satisfaction and office engagement.

June 2024 Version Update: Time Off, BambooHR & Salesforce

With summer starting and vacation plans in full swing, we’re bringing a much-needed breeze to handling your team’s work time. You can now easily manage time off directly from your Scoro’s calendar or sync data over from BambooHR. We’re also launching our Salesforce integration and doing a few tweaks to frequently used buttons to make your daily workflows smoother.

A Beginner's Guide to Project ROI (And What To Track Instead)

Ever take on high-revenue projects and get surprised by low (or even negative) profits at the end? Talk about frustrating. In this guide, we’ll explain project return on investment (ROI), and you’ll discover a more accurate way to measure project profitability than simple ROI calculations.

Database modeling made simple with new ER diagram templates in Miro

You might already know that Miro is an intuitive workspace where you and your team can collaborate on work from end to end — from brainstorming and designing to iterating and delivery. But did you know you can also use Miro to build ERD diagrams? In this post, we’ll explore several ready-made ERD templates in Miro that will kickstart your database design process, facilitate effective communication, and ensure data consistency across your organization.

Flexibility in the Workplace: Exploring the Meaning, Types, and Benefits of Flexible Work Arrangements

The old-fashioned 9 to 5 office routine isn’t as popular as it used to be. That’s why flexible work arrangements are a fresh idea in today’s workplaces. Let us assume that employees currently have the freedom to select where they work, be it the cozy confines of their work at home or the collaborative environment of an office. This hypothetical situation illustrates how work-life balance perspectives are shifting and innovation is accelerating the trend toward flexible work schedules.

How Deliveroo unlocked the power of Jira for customer service

Learn how Deliveroo uses Jira Service Management to support their biggest customers and restaurant integrations, delivering more than 100M food orders per year. Hear this Team 24 session covering how they’ve created connected support experiences, automated their workflows, and brought development teams closer to customers.

What you need to know about Zendesk's AI-powered workforce engagement management tools

Here's what you need to know about Zendesk's workforce engagement management tools. Powered by AI, Zendesk WEM can improve your customer support operations from end to end. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

A look into Zendesk's AI implementation journey | Conversations with Zendesk podcast

On this episode, we’re joined by Steven Warfield, Vice President of Customer Service and Technical Support at Zendesk. Steven shares insights into how AI is transforming customer service at Zendesk, emphasizing the importance of human interactions and career growth alongside AI implementation. He also shares valuable feedback from Zendesk customers on their experiences and preparations for an AI-powered future.