Teams | Collaboration | Customer Service | Project Management

Mo Elsopki, Head of Customer Experience at PeopleSafe tells us how their live Customer Operations dashboard builds friendly competition among agents as well as deflecting ‘internal tickets’ from other departments to help them stay focused on providing great support.

To say that companies have a lot on their plates today is an understatement. As a result, it’s so easy to get caught up in the day-to-day and forget about the most important asset your business has—its employees.

Employees are asking for a pay rise more than ever before. In fact, in a recent study, it was found that almost half of all employees have asked for a raise in the last 12 months! If you’re a boss, this can be a tricky situation to navigate. How do you respond when your employee asks for a pay rise? Do you give them what they want? Or do you try to negotiate? Don’t fret! In this blog post, we’ll provide some tips on how to handle this situation. Let’s start!

IT service management involves complex practices and procedures, especially as companies grow. As a result, keeping a close eye on every aspect of the service management framework can be challenging to ensure that all core functions are being performed efficiently. In addition, manually auditing an ITSM system can take much time, and this takes from the time available actually to correct issues or inefficiencies as they arise.

Not all conflict is bad – here are the habits you should harness to avoid the problematic kind.

The process of taking a project from an idea to successful completion is a thrilling yet daunting task. But, it all ultimately depends on project execution. In fact, as per statistics: The learning? Whether you’re a seasoned project manager or a beginner, there’s always room for improvement when it comes to executing a project. In this guide, we will cover everything you need to know about project execution–from what it is to how to successfully execute it.

A guide to 7 excellent opportunities that emerge in a recession.

In our world, the word “retainer” is synonymous with “client work”. Due to our familiarity with retainers, and knowing that it’s tied to lots of revenue, we’re thrilled to share that Teamwork has launched our very own Retainer solution! For those that are unfamiliar with this concept, a retainer is a long-term contract between a business and a client that’s based on ongoing services.

Push notifications have become an essential part of modern mobile apps, allowing you to keep your users engaged and informed. However, implementing push for different platforms can be a complex and time-consuming task, requiring developers to set up and handle token management, testing, and other logistical details.