It’s impossible to provide great customer service without great customer data. You can’t give people the white-glove treatment if you don’t know anything about them. Especially in today’s data-driven world, companies need to leverage their customer data to make informed decisions and improve their business. Yet some organizations struggle with outdated or insufficient information. Other brands capture plenty of data but fail to connect it all.
A product journey is typically fraught with many technical, analytical, and design challenges. Your biggest defense against these challenges is a rock-solid team with passionate team players who are excited about learning and solving problems. While someone's years of experience, unparalleled technical knowledge, or effortless business acumen can seem fool-proof, it's important to remind ourselves that we are, in fact, human.
FeaturedCustomers, a customer reference platform for B2B business software & services, has just released their Spring 2021 Customer Success Report for Employee Intranet Software category and Simpplr is proud to announce that we’ve been recognized as a market leader. Market Leaders are vendors with a substantial customer base & market share. Market Leaders have the highest ratio of customer reference content, content quality score, and social media presence relative to company size.
Since it first appeared in June 2014, Kubernetes has become something of a household name, at least in houses developers live in. The open source container orchestration platform makes challenges like load balancing, secret management, and portability a cinch and makes it easy to orchestrate large, highly scalable and distributed systems.
As business strategies and requirements change, companies need to adopt different processes that can help them grow. And one of these processes is offshoring. Many large corporations have realized that the benefits of offshoring, such as lower costs and skilled talent, can give them a competitive advantage over other businesses. In this article, we’ll explore one such successful example of offshoring.
For any company, its customer service is a major driving force behind its growth. And with the right contact center software, you can improve the customer experience while making your support team’s job easier. You’ll be able to resolve queries and reach out to potential customers across multiple channels with ease. But with a wide variety of contact center software available today, which one should you go for?
Working at a call center isn’t easy. In fact, over half of call center employees feel burned out on a daily basis.1 Call center agents who are very stressed out struggle to provide great customer service. And when they leave out of burnout, it gets expensive. The average cost to replace an employee is six to nine months of their salary.2 But call center stress isn’t inevitable.
As the top-ranked architecture firm in the United States, Lake | Flato knows there’s more to great buildings than crisp lines and slick designs. Sustainability, collaboration, and inclusion are at the heart of LF’s design philosophy, and they strive to make every project fit organically into its place — which includes the nature and culture around it.
Knowledge workers today are more distributed than ever. They’re also more distracted. In fact, 80% of employees work with their inbox and communication apps open, leading to nearly 75% feeling pressured to multitask during the day according to the Anatomy of Work Index. The result? Lower efficiency, overlooked messages, and missed deadlines.
