How to edit an Asana form (request tracking)
Learn how to edit a pre-populated request tracking form from the template in Asana.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
AI Product Builders Week: How hands-on experimentation is shaping Atlassian's future
These days, companies everywhere are asking: how can I get more teams using AI? And what should I do besides just saying “use AI” or forcing everyone to take yet another training? At Atlassian, we’ve found that meaningful adoption comes when teams are inspired to experiment and see firsthand how AI can elevate their work. This was the guiding thought behind our AI Product Builders week.
Workplace Attendance Metrics: Remote vs In-Office Tracking
As hybrid work becomes the norm, tracking workplace attendance has become increasingly complex. There are several important factors that influence the accuracy and significance of workplace attendance metrics, including employee satisfaction, work-life balance, and incidental costs. These elements play a critical role in understanding and improving employee retention and human capital ROI.
How to Create BPMN Diagrams in Miro
Learn how to create BPMN diagrams in Miro with this step-by-step tutorial. Map out business processes and workflows using BPMN shapes including start events, tasks, decision points (gateways), and swimlanes for team accountability. This guide covers adding diagrams to your Miro board, accessing the BPMN shapes library in focus mode, connecting elements with arrows, customizing colors and text, adding swimlanes for role clarity, and collaborating with your team in real-time. See a complete example building a customer support ticket workflow from start to finish.
Deep Dive AI Summit series: Agents & Knowledge
Unlock the power of your Zendesk Suite plan with AI tools designed to launch your self-service journey. Learn how Knowledge Builder transforms your support tickets into a comprehensive knowledge base, and connect it to AI agents to automate over 30% of requests on critical channels like email and messaging. Discover Automation Potential to see where AI can drive the greatest impact and take immediate action with data-driven insights. Watch to start automating 80%+ of your customer and employee interactions with Zendesk AI.
Large-scale multi-tenancy hosting for TI-Messenger and beyond
At The Matrix Conference 2025, I had the opportunity to present how we’re building large-scale, multi-tenancy hosting for TI-Messenger - the standard for secure communications across the German healthcare system.
How to Productize Your Value: A 4-Step Playbook to Scale Without Losing Creativity
Most agencies and consultancies hit the same wall as they grow: Projects keep selling, but profits don’t. You win work by being flexible and “tailored,” but that flexibility comes at a cost—proposals balloon, delivery gets messy, and margins quietly disappear. Suddenly, your team’s creativity is buried under admin, scope creep, and endless firefighting. That’s the pattern Brian Kessman has spent the last decade helping firms break.
Marketing Environment: Essentials You Must Know
Your products or services are as good as old books eating dust in the storeroom unless you market them right. The first step to marketing your products and services to the right consumer base is understanding the marketing environment around your industry.
Unify Your Customer Service: Luware Nimbus-The AI Brain for Your CX
Disconnected systems make customer service harder than it needs to be. When teams and tools operate in silos, customers are passed from one place to another, while organizations lose a clear view of how service is actually delivered and where friction is created. Luware Nimbus is the central CX platform—the “brain”—that brings those disconnected parts together. By unifying customer interactions, workflows, and data within the Microsoft 365 ecosystem, Nimbus creates a single, coherent foundation for managing and understanding customer service operations.
How To Measure Remote Work Productivity
As more companies embrace flexible work arrangements, it’s critical to effectively measure and optimize remote work productivity. In this guide, we’ll equip you with the tools and strategies you need to accurately gauge and improve the performance of remote employees.