Teams | Collaboration | Customer Service | Project Management

Omnichannel Analytics: the Key to Building Better Notification Experiences

Web analytics are a standard for online businesses, and product managers rely heavily on web analytics data when making product decisions. Stats like website traffic, conversions, in-app events, or unique users are frequently used as indicators of business health, because they help identify if the product is moving in the right direction or not.

What every SMB retailer should put on their wish list

It’s go time for retailers, and no one hustles harder than small businesses getting their brand out there during the holiday season. But those on the small-but-scaling side of retail don’t have to hustle on their own, especially when it comes to delivering an efficient, scalable customer experience through the high season and beyond.

Exoprise Expands Network Visibility into Microsoft Teams and Leading UCaaS Applications

As businesses pivot towards multiple UCaaS platforms, the latest Exoprise monitoring solution offers deep application and network intelligence to support a modern workforce with a great digital experience.
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It's National Work Life Week!

Well-being at work matters to us all and it's important for both employers and employees to have conversations that move towards us enjoying our working lives. After all, the idea that our working lives should be a drudge is archaic. Please find below expert commentary from technology leaders on how we can inspire a better workplace for all.

10 common management styles: Which one is right for you?

How you lead and interact with your team can be a balancing act even on a good day. It’s no surprise when there are so many factors at play. Some management styles may be more effective for particular team members, departments, or workplace cultures. Others may come naturally to you based on your personality, talents, or industry experience. Whichever approach you lean toward, it’s worth understanding all the common management styles.

The Ultimate Collection of Salesforce Alternatives for CRM

This blog is for you if you want to employ one of the Salesforce alternatives as your CRM system. If you are unfamiliar with Salesforce's reputation, you may be surprised to learn the below best CRM systems used compared to or as alternatives to Salesforce. Salesforce is a great CRM system that offers thousands of enterprises a standard-setting service, making it an indispensable tool in the CRM solutions league.

Want to amplify your organization's productivity? Remember these three words.

Want to improve productivity? Start measuring things. As a large-company executive, your remit is to solve complex problems that span the business while giving your department heads a shared roadmap. As such, three words matter more now than they have in some time: Measure. Review. Incentivize. With swaths of employees returning to the office, there’s a real opportunity for managers to activate “all-in” strategies for teams to contribute to company growth.

What is a data visualization dashboard?

A data visualization dashboard provides decision makers with a high-level view of their most important metrics. It combines numbers, charts, graphs, and other graphics designed to focus an audience on the metrics that matter. They can be helpful for spotting problems early, making decisions about where to allocate resources, and measuring progress over time.