Teams | Collaboration | Customer Service | Project Management

ESS 25.10: LTS, MAS migration and Element Admin

We’re happy to announce that new Long Term Support (LTS) releases for Element Server Suite (ESS) are now available for ESS Classic, ESS Pro and ESS TI-M. We encourage our customers to upgrade accordingly. Long Term Support versions, of course, are of particular importance for workplace deployments that need to prioritise stability over new features. Please visit ESS Classic 25.10 LTS release notes or ESS Pro 25.10 LTS release notes for full details.

Best intranet platforms for the healthcare industry

Every day, healthcare professionals battle more than just medical challenges. They struggle with communication barriers created by shift schedules and scattered locations. They miss critical updates because traditional tools like email and bulletin boards can't reach them during patient care. They feel disconnected from their organization’s mission, leading to burnout that drives talented staff away and compromises patient safety.

Zendesk Deep Dives Summit Series: Ai Agents & Knowledge

Discover how Zendesk’s knowledge builder uses AI to quickly create a tailored knowledge base, saving your team weeks of manual work, the automation potential helping identify key areas to boost efficiency and how AI agents effortlessly handle frequent requests across email, messaging, and more. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Remote Work Productivity Statistics: Data, Trends & Insights

The world of work has transformed dramatically, with remote work becoming a central pillar for businesses worldwide. As we move through 2025, the conversation about productivity in remote settings remains front and center—and the latest data reveals some eye-opening trends. This article will highlight key remote work productivity statistics to reveal how productive remote and hybrid workers are.

Why Every Organization Needs an AI Workplace Policy (and How to Make One That Works)

Corporate investment in generative AI is soaring, with average budgets expected to grow by nearly 60% over the next three years, according to a report from Boston Consulting Group. This investment is already paying off, with a recent Gallup study finding that 93% of Fortune 500 companies have now begun using AI to improve business practices. While the potential for productivity is immense, this rapid, unmanaged adoption of AI introduces a new frontier of risks.

Best Help Desk Software in 2025: Top 10 Tools in The Market

Help Desk Software centralizes customer and employee support by converting requests from email, chat, and web forms into trackable tickets. Modern Help Desk Software solutions add automation and SLAs, a knowledge base for self-service, omnichannel communication, and reporting to improve service quality.

Workforce Productivity 2025: Driving Outcomes, Not Hours | Live Webinar Recording

Missed our live session? Here’s your chance to catch the full recording of “Workforce Productivity 2025: Driving Outcomes, Not Hours.” In this webinar, Abhishek Sharma shares actionable insights on how modern leaders can boost productivity by focusing on outcomes instead of hours worked. What you’ll learn: Watch till the end for practical tips you can implement today! Want to experience smarter productivity firsthand?