AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams and access to information to perform daily tasks. The key to running a successful business is creating an environment that fosters an exceptional employee experience (EX).
Recent technological advancements have empowered many organisations to finally offer the level of personalisation most consumers want. According to our research, 61% of consumers say the faster a company is to offer personalised experiences, the more likely they are to purchase from them. From that same research, 66% of consumers are also willing to share their data if it means getting more relevant and personalised experiences. However, with better personalisation comes great risk.
ITIL, the service management and IT service management (ITSM) body of guidance formerly known as the IT Infrastructure Library, is built on the premise of IT managed as a service. Or, more specifically, IT service delivery and support.
Halo hosted its inaugural Orbit conference, welcoming 150 partners at the McLaren Technology Centre – an exclusive privilege thanks to our Official Technology Partners at McLaren Racing. In the spirit of transparency, CEO Paul Hamilton guided partners through our philosophy, major company updates, stats and financial figures, paving the way for a deep dive of HaloITSM, while HaloPSA and HaloCRM showed how we are revolutionising the service delivery of MSPs and customer service respectively.
