How to manage team members access and permissions in Zendesk
Learn how to manage team members' access and permissions in Admin Center.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
What are prebuilt dashboards in Zendesk Explore?
Learn what prebuilt or native dashboards are in Explore and how they can improve your reporting and analytics experience.
How to build and train AI agents: A complete guide
If you stay current about AI innovations, you know why it makes sense to build AI agents for your custom enterprise needs. The rise of autonomous artificial intelligence agents underscores the growing demand for AI agents for enterprise workflows or complex jobs because AI agents or bots provide information to users and help businesses execute tasks end-to-end. There is no denying that independent decision-making through sub-processes makes AI agents a favorite companion among business leaders.
Setting up for success with Zendesk QA: Advanced onboarding
Dive deeper into the advanced features of Zendesk QA and learn how to coach your agents and keep your reviewers aligned.
Setting up for success with Zendesk QA: Core functionality
Explore the core functionalities of Zendesk QA and learn how to navigate the platform and set your account up for success.
Welcome to the resolution revolution, powered by #ZendeskAI
When customers or employees are asked, "Was your issue resolved?" trust to deliver a five-star answer every time. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Maximizing ROI with Live Chat: Automation and Proactive Engagement Strategies
In today’s fast-paced digital marketplace, businesses must find innovative ways to improve customer experience while optimizing costs. Live chat has proven to be a powerful tool, not only enhancing customer support but also driving measurable financial returns. By leveraging automation and proactive engagement, companies can significantly increase efficiency, reduce operational expenses, and improve conversion rates.
Relive the magic of Zendesk Relate: The future of AI-powered customer and employee service
Welcome to the resolution revolution. We unveiled the Zendesk Resolution Platform at, elevating customer and employee service for the AI era. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
What is Service Request Management?
Is your IT team overwhelmed with service requests? Are you tired of manual processes, lost requests, and frustrated users? Join us as we walk through the Service Request Management process step-by-step and explore best practices for improving it.
Top 8 AI Agent platforms for employee support
Modern enterprise employee support needs three key capabilities: 24/7 availability, consistent service quality, and scalable operations— areas where traditional helpdesks fall short. AI agent platforms have emerged as the definitive solution, succeeding where earlier automation efforts fell short. These platforms allow enterprises to build AI agents that understand context, manage complex workflows autonomously, and continuously learn from each interaction.