Teams | Collaboration | Customer Service | Project Management

The role of the CIO is evolving and, at the intersection of technology and business outcomes, stands a new kind of leader. In this conversation, Freshworks CEO Dennis Woodside sits down with Sonja Browning Page, Director Consulting Expert at CGI, to discuss how CIOs are stepping beyond IT management to drive real business impact. Learn how empathy, agility, and an outcomes-first mindset are redefining the future of IT leadership.#CIO.

Discover the latest enhancements to the Vivantio user experience! In this video, we introduce new ways to customize how dialogs, lookup windows, and search interfaces are displayed. With tabbed modals and drawer views, you can personalize your workspace to be cleaner, more intuitive, and more efficient. Highlights Include: New tabbed dialog and drawer interface options Easy switching between modal and drawer views.

See how Vivantio's FLEXGrid is transforming the way teams interact with data. FLEXGrid is a dynamic, interactive workspace that empowers teams to explore, analyze, and act on real-time data—no report builder required. Whether you're running ad-hoc analysis, tracking project progress, or identifying trends, FLEXGrid puts the power of flexible reporting directly into your hands. What You’ll Learn: Flexible insights. Actionable data. Smarter decisions. Experience FLEXGrid—only in Vivantio.

Looking to make your service desk faster, smarter, and more effective, but not sure where to start? This video packs nine proven ways to improve IT support in just under five minutes. Ideal to make a quick checklist to get your support team moving in the right direction.

WFM performance boards: Present key metrics to agents and managers | Zendesk Product Spotlight Zendesk Workforce Management dashboards give teams real-time visibility into performance metrics — helping enhance motivation, align goals, and stay on top of workload, all in the moment. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

@workday integration: Deliver fast employee service with insights | Zendesk Product Spotlight Instantly access employee data from Workday right within Zendesk. This integration streamlines access to key employee information – boosting productivity and enabling your HR teams to deliver fast, personalized employee service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Organize your tickets efficiently with views in this tutorial. Learn how to create, customize, and manage Views in your account. 00:00: - Intro Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.