Teams | Collaboration | Customer Service | Project Management

Product insights exchange: Agent Workflows

May 29, 2025 By Zendesk In Zendesk
Discover how AI is transforming Agent Workspace in our latest Product Insights Exchange. On May 22, customers and Zendesk’s product team explored AI features like Agent Copilot through a live demo. We discussed feedback, previewed upcoming enhancements, and uncovered ways AI can boost agent workflows and support efficiency. A must-watch for anyone interested in the future of customer service powered by AI.
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Why empathy is a leadership strategy in the age of AI ft. Ashwin Ballal, CIO of Freshworks

May 29, 2025 By Freshworks In Freshworks
Freshworks CIO Ashwin Balla shares his perspective on his ‘always-evolving’ strategic role. In a career that has spanned sales, marketing, and engineering, Ballal has put empathy at the center. By putting himself in users' shoes, he's able to identify and eliminate pain points that technically-minded CIOs might never notice.
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teamsupport

Top 5 Benefits of Using AI Chatbots for Customer Service

May 27, 2025 By Amanda Davis In TeamSupport
AI chatbots have revolutionized the way businesses interact with their customers. By handling routine inquiries and providing immediate responses, chatbots free up human agents to tackle more complex issues. This not only improves efficiency but also enhances customer satisfaction. TeamSupport saw this right away when we implemented AI chatbots on our own website. After just a few short weeks of implementation, we saw: Thinking about activating AI chatbots on your business website?
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5 steps to providing email support - Step 4: Building the customer experience

May 22, 2025 By Zendesk In Zendesk
Grab a cup of coffee, sit back and enjoy the recap of our fourth episode in the “5 Steps to providing email support” series. On May 20 we focused on Step 4: Build the Customer Experience. With the expertise of our Customer Success team- Ray Roth and Paddy Meleady- we explored how email remains an essential, trusted channel for customer support, even in today’s AI-driven world. Don't miss out and RSVP for our next delivery of this 5 steps series-Step 5: Final steps to go live.
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teamsupport

How TeamSupport Brought AI into Customer Support-Without Losing the Human Touch

May 19, 2025 By Amanda Davis In TeamSupport
Over the past six months, TeamSupport has been on a mission: bring the power of AI into customer support while keeping the experience personal. The goal? Scale our support operations to meet growing demand—especially from enterprise clients—without compromising on quality. And after a half-year of real-world testing, iteration, and plenty of learning moments, the results are in.
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