5 steps to provide self service -Step 4: test your setup and monitor performance
Ready to build a help center that truly helps your users? Join our experts as they guide you through step four of our self-service series, focusing on testing your setup and monitoring performance.
In this video, you will learn how to test the user experience, launch with your most important articles first, and use data to make smart improvements. This session includes practical demos and insights from our live Q&A to help you create an effective help center that customers will love.
Highlights include
00:00 - Intro and agenda
03:50 - Understand user experience
05:15 - Demo How can users navigate through your help center
10:11 - Demo How to use generative search for your help center
14:05 - Testing out your help center setup
15:45 - Demo How to preview your help center theme
18:59 - How to assume the persona of a customer
20:28 - Going live!
23:36 - How to activate your help center
28:00 - Monitoring your persona
35:08 - Q&A
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