Product insights exchange on Action Builder

On August 6, the Zendesk team hosted another engaging session of the Product Insights Exchange series. The team introduced Action Builder, a powerful low-code tool designed to help customer service teams automate complex workflows without heavy coding. With hundreds of early adopters already onboard, the session focused on data transformation, testing and monitoring, connectors, and reporting. Please grab your favorite beverage, relax and enjoy this insightful session.

00:00 Intro and agenda

04:16 Data transformation & formatting

09:10 Which approach do you prefer? Feedback

13:36 Testing, logging and reporting

17:24 How do you feel about the testing experience shown today? Feedback

21:38 Is this sufficient to help you monitor and troubleshoot your action flows? Feedback

30:25 What metrics and information help you measure the value you’re getting from action flows? Feedback

37:00 3rd party connectors

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