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Discover how CampBrain transformed its complex, time-consuming reporting process with FLEXGrid—Vivantio’s no-code, drag-and-drop reporting tool. Before FLEXGrid, pulling key insights required advanced SQL skills and hours of manual effort—creating bottlenecks for just a few technical team members. Now, teams across Operations, Business Development, and beyond can build and access reports in minutes.

Master creating custom reports in Zendesk Explore. Learn to select datasets, apply filters, visualize data, and save your report. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how to use the report builder in Zendesk Explore to track and visualize created and solved tickets.

Deliver fast, personalized customer resolutions worldwide — regardless of call volume or complexity — with the only AI-powered contact center that combines Zendesk’s ease of use with AWS’s powerful, resilient infrastructure. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

In a landscape where vendors slap “AI-powered” on everything from chatbots to coffee machines, CIOs must take a critical eye to every new technology, and create guidelines that will keep the organization safe and align to its goals. “If we’re not careful, we risk falling into AI-washing—where AI is more of a marketing tool than a practical asset,” says Jess Evas, vice chancellor and CIO of Maricopa Community Colleges and longtime technology leader in higher education.

CIOs have spent decades justifying their existence with complex technical roadmaps and lengthy implementation cycles. Pawan Satyawali throws that playbook out the window. “At the end of the day, every decision should answer one question: What’s in it for the business?” says Satyawali, former CIO of Tata Consumer Products and now head of digital services at Signify. CIOs should identify AI use cases that deliver measurable impact in weeks, not years, he says in our guide to IT leadership in the AI era.