Best Practices for Scheduling with Tymeshift
Free trial of Tymeshift 👉 https://zdsk.co/49vJdNq

In this webinar, we will deep dive into how to get the most out of scheduling with Tymeshift.

You'll learn more about:
🎯How your forecast impacts your schedules
🎯Best practices for scheduling complexities we run into regularly
🎯How agents view and interact with their schedules in Zendesk

Timestamps:

🧑‍💼Overview From Agent Perspective

0:00 - Intro

00:30 - Reaching out to Schedule from Agents perspective

01:11 - How agents access Team's Schedule

01:46 - How to navigate through it

02:37 - Google Calendar Integration

03:07 - Trade Shifts

04:26 - Time Off Request

06:33 - Selecting Timezones

🎛️Overview From Manager Perspective

07:18 - Overview

07:16 - Adding, editing, deleting tasks for published schedules

📊Workstreams

12:02 - Overview

13:15 - Assigning Agents & teams to Workstreams

📍Locations

14:30 - Overview

📈Setting up infrastructure for Automated Schedule

15:50 - Automatic shifts requirements

16:50 - Building shifts - Automatic shift, fixed shifts, folder or Rotation folder

19:08 - Building intraday variant

22:10 - Assigning users to shifts

23:02 - Fixing & editing intraday variants

28:13 - Deepdive rotating folder

🎯Generating Automated Schedule

30:50 - Generating shifts with ease

33:00 - Generating shifts for specific teams or segments

33:35 - Generating shifts on an individual level

34:07 - Different view options

35:00 - Bulk Edits

🧮Another actions

36:11 - Time off requests

37:20 - Scheduled x Required

38:20 - Schedule Staffing | Over or Understaffed analysis

40:47 - Hot tip - How to make sure Schedules are published

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2023
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube

Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2023
👉 Twitter: https://zdsk.co/ZendeskTwitter
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 TikTok: https://zdsk.co/ZendeskTikTok
👉 Instagram: https://zdsk.co/ZendeskInstagram

#Zendesk #CustomerService #CustomerExperience