Teams | Collaboration | Customer Service | Project Management

Welcome to the second episode of our Zendesk self-service series! Join us as we explore how to set up team roles, manage permissions, and organize your help center. Learn easy branding tips and how to add web widgets for quick customer support. Watch now to build a secure, well-managed help center that works for your team and customers. Highlights include Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Adrian McDermott, CTO of Zendesk, spoke at the 2025 RAISE Summit and shared how AI is transforming the customer service industry, and what it could mean for the future of work as a whole.

Great employee experiences start with great support. Zendesk for Employee Service makes it easy for every department to deliver fast, reliable help at scale. handle routine questions automatically, so your teams can focus on what matters most. Set up fast, resolve even faster Power self-service with AI Scale smarter and spend wiser Keep employee data secure Zendesk makes employee service better. We build software to meet employee needs, set your team up for success, and keep your team in sync.

Meet Knowledge Builder — your shortcut to a smart, AI-ready help center. It scans your ticket data to spot the top user issues and blends that with your business context — think audience, brand voice, and more — to instantly create a ready-to-go knowledge base. No heavy lifting. Fast setup gets you automating with AI agents right away. Then, keep building from there. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Start your journey with self-service in the first episode of our series: map out your business model. Learn to plan content that truly helps your customers, organize your help center for B2C, B2B, and B2E users, and manage visibility to keep information secure. Discover how multilingual support expands your reach and improves satisfaction. Build smarter, inclusive support that works for everyone.

AI agents aren’t just answering questions — they’re transforming the way support teams work. See how resolve complex requests, launch backend actions, and scale high-quality service without sacrificing the human touch. This is the future of customer experience, and it’s already here. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

In this video, we’ll show you how to create automated actions using Auto Assist, a powerful Copilot feature in Zendesk, that enables you to speed up support and reduce repetitive tasks for your agents. Learn how to: This video is perfect for Zendesk admins, ops leads, or anyone looking to scale AI-driven productivity across their support team. Explore more: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.