Teams | Collaboration | Customer Service | Project Management

Helpdesk

6 Steps to Build an HR Help Desk

In the realm of organizational evolution, the integration of an HR help desk stands as a beacon of efficiency and enterprise modernization. Such an initiative liberates HR professionals from the shackles of administrative tasks, and empowers them to focus on strategic initiatives that nurture talent and foster organizational growth.

Guide to the Best Help Desk Software 2024

Your customers drive your business. If they are not happy, you will know, because negative words spread fast and begin to affect your reputation, and, eventually your revenues. Studies indicate that over 80% of customers make a purchase based on the quality of customer service. Creating systems that ensure timely and streamlined communication and customer support is one of the ways to provide great customer service.

Rogue Device Detection in 5 Simple Steps

Rogue devices are sneaky intruders that can threaten your network security. How would you feel if someone quietly crept up to your door night after night? Just as it would unsettle you in the real world, rogue devices do the same in the digital one. The difference is that, in the digital space, an IT Asset Management (ITAM) strategy stands guard.

Elevating Customer Experience with Greg Rich

Watch and gain insights from Vivantio CEO and Founder, Greg Rich, on how the emerging trend of treating customer service teams as profit centers can be a vital tool towards business growth. Learn how companies are using Vivantio to support external customers and drive business success through retention, renewals, upselling, and enhanced sales. This video highlights the increasing demands on customer service teams and how Vivantio's innovative tools and services help to elevate the customer experience in today's dynamic business landscape. #Vivantio #ServiceManagement #CustomerServiceExcellence #ProfitCenter #BusinessGrowth #customerretention #ServiceInnovation #customerexperience #techsolutions #b2bsaas.
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Customer Satisfaction Workflows: Why They Matter & Key Elements

Customer satisfaction workflows play a critical role in delivering exceptional experiences. The efficiency and effectiveness of these interactions mold the overall experience. Think of these workflows as a synchronized machine that manages customer interactions routinely. The objective is clear: to meet and exceed customer expectations consistently. With effective design and implementation, these customer satisfaction workflows can transform the customer journey, enhancing your brand's reputation.

Elevating Customer Support: Five Goals to Focus On

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

The Top 5 IT Service Management Trends for 2024

The year is coming to an end and it’s a good time to take a minute, reflect on what occurred during the last months, and have a look at what the future might bring to make sure we are prepared. Particularly in an innovative and fast-paced environment like IT, taking this time can be a real game-changer for ITSM professionals to ensure they are on track with new trends and industry upcomings.