The COVID-19 crisis has pushed us all out of our comfort zones – both merchants and consumers. What might have evolved over a decade happened within eight weeks in 2020, when retailers quickly launched e-commerce websites and figured their way through digital payment, order fulfillment, and warehouse management processes. Consumers got equally adventurous too.
There are more ways than ever for customers to get in touch with tech support. Ever wonder what customer service looked like 50 or 60 years ago? It certainly wasn’t as accessible or intuitive as it is today. Here’s a look back at how customer support technologies evolved over the last century, and a peak at where they’re going next.
The best service delivery software enables professional service providers to stay ahead of the curve and enhance customer satisfaction. From streamlining operations to boosting efficiency, there is no shortage of ways in which service delivery tools can help drive customer satisfaction and retention. This article will explore how you can identify the best software solution for your business.
Learning how to create a software implementation project plan is a worthy investment of your time. When software is effectively integrated with your existing workflows and processes, it enables your team to reap the full benefits of any given solution. A new joint survey by Mulesoft and Deloitte found that companies (with at least 1,000 employees) now use an average of 976 applications. Yes, 976 different solutions!
