How to install and use apps in Zendesk
Learn how to install and use apps from the Zendesk Marketplace with the Time Tracking app as an example.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
TeamSupport Overview: Get the Answer
TeamSupport takes you beyond the ticket to deliver critical answers for your customer, your team, and your business. More than a ticket management or customer success tool, TeamSupport is an AI-native customer operations and intelligence platform for B2B companies that unifies onboarding, support, and success with account-level intelligence. Turn everyday customer interactions into the signals you need to drive adoption, retention, and expansion — all centered around ARR growth.
About Zendesk ticket fields. (2025)
Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.
How can I send CSAT surveys via email?
Learn how to send customer satisfaction surveys via email to understand the quality of your support.
The CEO's Onboarding Secret Weapon: Your Support Tickets
By Grant Stanis, CEO of TeamSupport As a new CEO, your first 90 days are a whirlwind of meetings, data, and competing perspectives. You need to quickly cut through the noise to understand your customers, product, and team. While CRM reports and strategy decks are valuable, your ultimate source of truth is found in a place with no agenda: the support ticket queue. Support tickets are the unfiltered voice of your customer base.
How do I disable notifications for all agents for all new requests?
Learn how to turn off Zendesk agent email notifications by modifying a default trigger in your account.
Product insight exchange on Sandboxes
On September 10th, the Zendesk team hosted another engaging session of the Product Insights Exchange series. Our Product Manager Carl Joseph, along with our engineering leads Matt Barker and Oliver Reid reveal the game changing updates coming to Zendesk Sandboxes, designed to simplify your workflows, reduce risks, and save hours of manual work!
Why didn't my customer receive my message?
Troubleshoot and fix email delivery issues in your Support account with this tutorial. Learn how to reactivate triggers and resend comments in your tickets.
How to display ticket age in views
Learn how to set up your views to include the age of tickets to help your team address older tickets first.
Strategies to Improve First Response Time in B2B Support
In B2B customer support, First Response Time (FRT) is more than just a metric—it’s a signal of reliability, efficiency, and customer respect. That first reply tells a customer: we hear you, and your issue matters. In highly complex B2B environments, though, delivering fast first responses isn’t simple. Tickets often involve multiple stakeholders, technical depth, and service-level agreements (SLAs) that raise the stakes. Still, getting FRT right pays off.