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Supporting Sales with Sales Engineering: 3 Tips for Efficiency and Driving Revenue

Sales engineering has become a critical function in modern businesses, bridging the gap between technical product knowledge and the sales team’s ability to close deals. However, the role of sales engineers (SEs) extends far beyond pre-sales support; they play an essential role in driving revenue growth, supporting the sales process with technical expertise, and ensuring smooth handovers from sales to customer success teams.

5 Tips on Supporting Faculty in Education With School Administration

Supporting faculty members effectively is one of the most important roles of school administration. Teachers and professors are responsible for shaping the next generation of learners, and to do that well, they need a solid foundation of support from their school’s leadership team.

How to Centralize Workforce Management for Multiple Office Support

Managing multiple office locations can be an overwhelming task for any organization, particularly when it comes to ensuring smooth operations, effective communication, and streamlined workflows across teams. Without a centralized system, managing workforce tasks, supporting employee needs, and tracking performance can become a chaotic and inefficient process.
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Shared Inboxes Cause Inefficiency: Top 4 Reasons to Change

Shared inboxes have become a common tool in many businesses, particularly for shared services teams, customer service departments, and internal communication hubs. At first glance, they seem like a practical solution: a single place for team members to access and manage emails. However, the reality is that shared inboxes often lead to inefficiency, miscommunication, and workflow bottlenecks. If your business is still relying on a shared inbox system, it may be time to reconsider. Here are the top four reasons why shared inboxes cause inefficiency and what you can do to boost productivity.

CodeSignal's CEO on raising $100 million and transforming talent assessment | Sit Down Startup

Welcome to the latest episode of Sit Down Startup! Host Adam O'Donnell sits down with Tigran Sloyan, an @mit alumnus and the co-founder and CEO of @CodeSignal, to discuss his remarkable journey to the forefront of innovation. Uncover the invaluable insights Tigran gained about resilience, adaptability, and the necessity of continuous product evolution. Learn how CodeSignal, which has raised almost $100M, achieved product-market fit by shifting focus to advanced talent assessment tools.

Enhancing Customer Retention with Proactive Support in SaaS

Customer retention is the lifeblood of any successful Software as a Service (SaaS) business. In an ultra-competitive market, simply meeting customers’ needs is no longer enough; SaaS companies must anticipate problems before they arise and proactively offer solutions. This dynamic strategy is essential to retaining customers and reducing churn. If you can, mitigating issues before they escalate is a golden ticket to customer satisfaction and loyalty.

Workflow: How to create reminders on tickets that are on-hold - 2024-09-25

Learn to send reminders to agents for on-hold tickets using macros and automations. Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Scaling Your Department: Best Practices for Growing Your Team with Process and Tools

As businesses evolve, so too do the demands placed on departments and teams. Whether you're in a shared services environment or leading a specialized department, scaling effectively means adding capacity without sacrificing quality or performance. When done right, growth can accelerate productivity, align team goals with the company’s objectives, and foster innovation. However, to do this efficiently, you need the right processes and tools in place.