Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to configure groups for your business
Learn how to manage and create groups to organize your team members in your Zendesk account.
3 steps to implement Zendesk QA - Step 3: Supercharge QA with AI features
Join our expert Abdullah Khatib in this in-depth webinar as he walks you through the powerful AI-driven QA features in Zendesk! From setting up automated scorecards to customizing AI insights and spotlighting key conversation trends, learn how to boost your quality assurance process, automate reviews, and enhance customer satisfaction. What You’ll Learn.
Zendesk Deep Dive: Deliver better CX at scale with AI powered Messaging
Migrate from live chat to Zendesk messaging to deliver flexible, personalized support across web, mobile, and social channels. Discover AI-powered automation, unified agent workspace, and actionable insights to enhance customer service anytime, anywhere. Watch for expert tips and a live demo. Want to learn more? Check out other events in this series and RSVP for upcoming sessions here: Zendesk Deep Dives.
How to configure custom roles for your business
Learn how to create custom Zendesk roles and set permissions for your agents on an Enterprise plan. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
How to assign tickets to the first responding agent
Learn how to create a Zendesk trigger to auto-assign tickets to the first responding agent.
Why "Hero" Support Agents Are Hurting Your Business
By Hélène Vincent, VP of Customer Success, TeamSupport In many B2B success and support teams, there’s often one person who seems to have all the answers. They know the software inside and out, remember obscure customer history, and can swoop in to fix even the trickiest issues. This is your “Hero”—the go-to person everyone relies on. At first glance, having a Hero on the team feels like a gift. Customers love them, colleagues depend on them, and leadership trusts them.
How to create an escalation trigger
Learn how to create an escalation trigger that enables a more efficient support experience.
How to automatically assign tickets to specific groups
Learn how to create a trigger to automatically route tickets from a specific customer to a specific group in just a few steps.
ServiceNow Alternatives in 2025: Cheaper, Faster, Smarter Options
ServiceNow is a leading IT Service Management (ITSM) platform designed for complex, global organizations. However, its high cost, long implementation timelines, and reliance on consultants often drive companies to seek alternatives. In this guide, we compare the top ServiceNow alternatives, including InvGate Service Management, highlighting features, pricing, pros, and cons so you can choose the right fit. TL;DR Looking for a more practical or cost-effective alternative to ServiceNow?