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Zendesk Customer Experience Trends 2023 - Personalization | Conversations with Zendesk

Mar 2, 2023 By Zendesk In Zendesk
Our report shows that more than half of consumers feel companies could be doing a better job personalizing their experiences in store and online. They know companies have information about them and want it to be used to give them better options and solve problems. This ability to provide deep personalization benefits business as well – it builds trust, loyalty and lasting relationships. Zendesk CTO Adrian McDermott is joined by Sr. Director Teresa Haun and host Jay Baer to discuss the latest CX trends.
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InvGate

Will ChatGPT Replace Level 1 Customer Support? Thoughts on AI's Place in Service Management

Mar 1, 2023 By Ariel Gesto In InvGate
Dramatic shifts in how we approach and conceptualize work are always met with an initial tidal wave of skepticism and detractors. This is a good thing, even if those initial detractors may turn out to be wrong. Thinking critically about the tools we deploy and how we manage our workforce is paramount.
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Zendesk Customer Experience Trends 2023 - Conversational experiences #shorts

Feb 28, 2023 By Zendesk In Zendesk
Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.
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InvGate

Designing a Self-Service Portal: 5 Self-Service Portal Examples and Ideas

Feb 28, 2023 By Melisa Wrobel In InvGate
Self-service portals have become a staple in many businesses, as they provide a way for users to resolve common issues without contacting support. However, designing a self-service portal is crucial for its adoption. In a nutshell, portals allow users to manage their accounts without interacting with a customer service representative and solve tasks such as resetting passwords, changing account settings, and more. However, none of this will be possible if it’s designed poorly.
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Zendesk + Shopify: An eCommerce match made in heaven

Feb 24, 2023 By Zendesk In Zendesk
Hear firsthand how eCommerce champions, Pair Eyewear and LuxDeco, balance hyper-growth with quality service using Zendesk + Shopify in harmony. In this video, we walk you through how you can execute best-in-class, customer-first experience by leveraging key metrics, core Zendesk capabilities, and foundational integrations.
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Vivantio

Top 9 B2B Help Desk Best Practices

Feb 23, 2023 By Vivantio Team In Vivantio

An effective B2B help desk is an excellent start to building a quality customer experience. For internal and client issues, help desks provide a streamlined way to submit support tickets, get assistance, and provide valuable information to the business. This is only the case, though, if it is done right. To ensure that it is effective, implement help desk best practices with proven results.

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Zendesk Customer Experience Trends 2023 - Conversational experiences | Conversations with Zendesk

Feb 23, 2023 By Zendesk In Zendesk
Customer Experience Trends 2023 - Conversational experiences Customers want fluid, natural conversational experiences in which they are in control – they can choose where the conversation goes across channels as well as when the conversation pauses and resumes. Businesses are building a more fluid CX, especially as a majority of consumers would spend more with companies that allow them to start a conversation on one channel and pick it up on another – without needing to repeat themselves.
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