How to Start a Call Center (And Avoid All the Common Mistakes)
Are you interested in starting a call center? This guide will walk you through the process step by step and reveal the most common mistakes that could throw you off course.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Acting with a unified customer view on Zendesk
The Zendesk Community sat down with experts from our Platform Team to cover the ins and outs of acting with a unified customer view on Zendesk. We reviewed the multitude of ways you can use a range of Zendesk capabilities to build a more complete customer view, plus how to take intelligent action on it. Attendees were treated to demos and actionable tips on using customer insight to deliver a faster and more personalized level of service.
The role of customer service during an economic downturn
Current headlines predict a global recession on almost a daily basis, leaving us to wonder whether and when it will finally arrive – and if it does, how deep the recession will be and how long it will last. It’s unsettling but we’re no strangers to uncertainty. If anything, we’ve learned over the past few years that we should both expect and prepare for change. After all, many things are still in a state of flux.
The World Cup in the home office era: how will it impact productivity?
Every 4 years, the World Cup poses the same challenge to companies and organizations: how to balance the interest in the most important event of the year with the needs of work itself? During Russia 2018, the World Cup entered the offices with the proliferation of streaming services, allowing everyone to access the matches anywhere, either from their mobile devices or work computers.
What Does 2023 Look Like for InvGate Service Desk and Insight?
2022 was a great year for InvGate, both from a business and product perspective. And regarding the latter – which is the one that concerns me – we expanded our teams, enhanced the capabilities of and , and laid the groundwork for an even more promising 2023. All without losing sight of the company’s core values.
Efficient Patch Management Lifecycle Enhances Digital Ops| Be Unstoppable with Freshservice + SecPod
As companies evolve to prepare business operations for the VUCA world, cybersecurity remains one of the top priorities. Traditional patching practices are proving to be inadequate for the rapidly expanding needs of businesses today. With more organizations adopting work-from-anywhere mode, patch management is more important than ever to secure employee and customer data. In this talk, Jagsir of SecPod sheds light on how an efficient and fast patch management lifecycle can enhance digital operations as well as improve end-user experience.
How to Create a Customer Service Strategy for the Holidays (+Top 5 Tips)
The holiday season can be stressful for customers and businesses. We at Freshdesk understand the impact of this holiday rush, especially on your customer support team. That’s why we have put together some of the best holiday customer service strategies to prepare you for the holiday shopping window that lasts until the new year.
How to Improve your Agents' Performance with an Internal Knowledge Base
It’s common for IT support teams to have one subject matter expert, that one agent that can solve any problem without help or setback. But no matter how tempting it might be to solely trust in their expertise, the “knowledge hero” is not the smartest strategy for your team, and you can offset it quite easily by having an internal knowledge base. The tricky part of relying on subject matter experts is that you don’t have a plan B for when they’re unavailable.
Live Chat Agent Software: Definition and the Benefits
Live Chat Agent Software: Quality customer care plays a vital role in an organization’s overall growth and continuity. How you respond and resolve customer issues and concerns determines the long-term success of your business. Investing in quality tools such as live chat agent software is important. The software helps you solve many problems centrally, thus, enabling you to offer satisfaction to your customers.
Drive revenue during an economic downturn
CEOs are getting nervous. According to a quarterly survey of business leaders conducted by the Conference Board, 98% of US-based CEOs say they are preparing for an economic recession over the next 12 to 18 months. European leaders are even more fearful – 99% believe a recession is imminent. “CEOs are now preparing for near-inevitable recessions in both the US and Europe”, Roger W. Ferguson, Jr., Vice Chairman of the Business Council and Trustee of the Conference Board said.