Teams | Collaboration | Customer Service | Project Management

How to Leverage Chatbots & Automation to Streamline Your HR Operations

What is Workativ? Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation. Along with the chatbot, Workativ has a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots and 600+ pre-built app workflows for the chatbot.

Help Desk vs. Customer Service: Different Tools for Different Purposes

In the same way that a CRM and an ITSM tool are not equal, help desk and customer service fulfill different roles and therefore have different requirements. Customer service is about Customer Experience (CX), whereas help desks are more technology focused. Additionally, both functions have different toolset requirements.

ClickUp Alternatives (5 Options)

What are the best ClickUp alternatives? There is no shortage of project management software solutions available on the market today. If you are looking for ClickUp alternatives, you should consider project management platforms with the following features: ‍ ‍ It’s tough to find a solution that ticks all of these boxes. However, you’re in luck. This guide will explore the best alternatives to ClickUp on the market.

Six ways for small and mid-sized retailers to improve customer experience

The pandemic rocked the retail world and customer expectations are on the rise. It’s no surprise that small retailers are turning to technology to help them navigate the changing customer experience landscape. The key is finding a solution that makes things quicker and easier, for both customers and employees. In this ebook, you’ll learn how small and mid-sized retailers are improving customer experience.

Maximizing Your Incident Response Strategy With ITSM Problem Management Software

When something goes wrong in the office, it can throw off everyone’s day, especially when it comes to IT operations. Unfortunately, IT problems are bound to happen, no matter the precautions we take. That’s why the quick and effective incident response is key for IT teams, and why ITSM problem management software is a critical component in their arsenal.

10 Self-Service Portal Best Practices to Ensure Self-Service Success

Looking for help building your company's IT self-service portal? Then this article is for you! We're about to detail the ten self-service portal best practices you absolutely need to follow when creating it. From the design, delivery, and ongoing operation of a self-service portal to the critical mistakes to avoid when aiming for its success, here's a deep dive into practical advice derived from the real-world success of other organizations.