Teams | Collaboration | Customer Service | Project Management

Everyone in the digital and tech space is hysterical about ChatGPT. It has recently been integrated into Microsoft Teams, media such as Buzzfeed is using OpenAI to partially create content, and Intercom is employing it to enhance products. We've already seen how ChatGPT can be a tool for IT support, and now we're about to discover how to use ChatGPT for customer service. If you want to take your clients' experience to the next level, using it to help employees out can be the smart thing to do.

Software for consultants can have a tremendous impact on service delivery. With access to the right technology stack, you can elevate service delivery and offer greater levels of service to clients. It’s true that a man is only as good as his tools. Whether you are working for a large consulting firm or operating a one-man band, there is a number of tools available. ‍ In this guide, we will explore a range of useful tools to consider adding to your technology stack.

What is the top project management software for consultants on the market? StartingPoint, of course! Sure, we’re a little biased but StartingPoint’s platform is well-equipped to meet the needs of both one-man band consultants and large firms. If you are looking to reorganize workflows and operate with scalability in mind, you need StartingPoint in your corner.

In today’s challenging economic climate, business leaders face a complex challenge: cut costs wherever possible, yet continue to invest in areas that drive long-term sustainable growth and profitability. One easy target for the chopping block is the complex, unwieldy tech stacks full of legacy software, some of which have never been fully implemented. Leaders are scrutinizing those budget items like never before.

We all know that we should keep our apps and devices up to date. From adding features to fixing problems, updates help ensure that everything works as it should. Yet many businesses put off updating their software, often sticking with old systems until they fail. There are many reasons for this, including cost, time, fear of change, and that old chestnut: if it ain’t broke, don’t fix it.

From chatbots to intelligent routing systems, AI is transforming how companies communicate with customers. According to Servion Global Solutions, artificial intelligence (AI) is set to power 95 per cent of all customer interactions by 2025. And it’s not just businesses that love AI: Zendesk’s CX Trends Report 2022 revealed that two-thirds of customers approve of AI for making their lives easier, saving time, and improving their overall experience.

A recent MuleSoft survey found that the average business uses almost 900 different applications—but only 28 per cent of those applications are integrated. This means employees are wasting huge amounts of time switching between apps, searching for information, and entering data manually. But there’s a better way.

Calculating your customer lifetime value (CLV) can seem daunting. With so many different formulas and conflicting explanations, you might be unsure where to start or even confused about what exactly it measures. But don’t worry because we’re here to explain the ins and outs of this important metric. After all, measuring your CLV can help guide marketing spend, uncover marketing impact, and identify your most valuable customers.

In today's world, conversational AI technology has become an indispensable tool for businesses and individuals alike. Several conversational AI platforms are available in the market, each with its unique set of features and capabilities. Two of the most popular and widely used platforms are ChatGPT and Jasper AI. In this blog post, we will take an in-depth look at these two platforms, compare their features and capabilities, and help you understand the pros and cons of each one.