Teams | Collaboration | Customer Service | Project Management

The Freshworks Fall ’22 Launch highlights our top new product capabilities and solutions from the second half of 2022. Our announcements are focused on three areas: At Freshworks, we are constantly innovating to empower employees, and deliver personalized, delightful customer experiences. Here are some of the highlights for Fall ’22.

At Geckoboard, we work with many Zendesk customers around the world. One of the great things about Zendesk is that it offers a variety of pricing plans to suit different budgets and levels of usage. A key consideration when budgeting for a Zendesk Suite plan is allocating the number of agent seats (paid user licenses) for team members you add to your account. You can choose to start with a few seats and then increase your seat count as your team grows.

When it comes to customer support, there’s no question that live chat software is king. Live support software allows you to communicate with your customers in real-time, which can be a huge help when they have questions or need assistance with a purchase. Plus, it can make them feel valued and appreciated, which is always good. With so many different live chat software options on the market, it can take time to decide which one is right for your business.

Employees leaving their jobs is a common problem across industries, but it’s a major one in IT. However, there’s hope – at least for agent churn rates. A Skillsoft survey raised concern: 53% of IT professionals are considering leaving their current employers due to a decline in job satisfaction rates from 2021 to 2022. To face this situation, managers and C-levels all over the world are starting to look at employee experience with so much more detail than in previous years.

Even the highest-performing service organisations need to know where they stand among their competitors and how they can continue raising the bar to retain their status as leaders. You can find answers in the 2022 CX Accelerator report, where CX organisations are categorised according to our CX maturity model scale and rank as Starters, Emergers, Risers and CX Champions.

It is a common use case for multiple departments in an organization to want to work in a single OneDesk account, yet do not want to see the other departments’ tickets. For instance, the IT department and HR department may not want to see each other’s tickets either for privacy reasons or because they do not want to be bogged down by irrelevant work items. OneDesk has flexible tools to organize tickets as well as automatically route tickets to the right agents.