Teams | Collaboration | Customer Service | Project Management

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exoprise

Understanding Network Traffic Flow and Segment Analysis

Dec 4, 2024 By Stephen Killingsworth In Exoprise
With every webpage loaded, email sent, or video streamed, network traffic takes a complex journey across multiple infrastructure nodes. From the device to the destination, data packets travel across various gateways, networks, through routers, switches, and service providers along the way. Understanding the network traffic paths and segments along the journey reveals much about performance, latency, congestion, and possibly even bottlenecks. In this article, we'll delve into the interconnected, intricate routes, network traffic takes.
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rocket.chat

10 steps to build an IT emergency response plan

Dec 4, 2024 By Rocket.Chat Content Team In Rocket.Chat
‍ Cyberattacks are often not a matter of if, but when. Is your organization's emergency response plan strong enough to withstand the impact? The State of Ransomware 2024 report by Sophos revealed that 59% of global organizations were targets of ransomware in 2023. 70% of those attacks were linked to encrypted messaging apps. Another study shows that small to medium enterprises (SMEs) pay between $137 to $427 per minute in the event of an IT downtime.
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teamwork

5 steps to effective client reporting that keeps clients happy

Dec 4, 2024 By Ben Brigden In Teamwork
Clear communication and effective client reporting are powerful ways to keep clients updated, build trust, strengthen client relations, and show the value you bring to the table. By sharing client reports, you keep clients informed and confident in your work, which leads to better partnerships and lasting success. In this post, we explain client reporting, share the key elements every report should have, and show you how effective reporting can set you apart from the competition. Let’s get started.
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Simpplr

7 key capabilities when evaluating intranet solutions

Dec 4, 2024 By Heather Ebert In Simpplr
As the workforce shifts toward more dynamic and distributed models, the importance of a high-performing intranet has increased. Today’s employees need more than a digital bulletin board — they expect an intranet that actively supports their productivity, engagement and connection to the organization. The benefits of carefully evaluating intranet solutions are immeasurable.
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Introducing new tools for secure, verified, and centralized citizen & customer support

Dec 4, 2024 By Rocket.Chat In Rocket.Chat
Workspaces that extend beyond internal team collaboration and utilize Rocket.Chat to engage with citizens, customers, or patients will experience a structural yet seamless shift going forward. We’re excited to introduce a suite of powerful new features designed to elevate secure and confidential cross-channel communication between organizations and customers or citizens. Single Contact ID: docs.rocket.chat/docs/single-contact-identity VerifyChat App: docs.rocket.chat/docs/verify-chat-app Omnichannel Contact Center: docs.rocket.chat/docs/omnichannel-contact-center.
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teramind

Introducing New Features Across the Platform | Release 716

Dec 4, 2024 By Teramind In Teramind
Platform Release 716 contains 308 new features, improvements, and bug fixes from Windows Agent 24.45, Mac Agent 24.45, Web 24.47.1, Server 24.45, and BI 24.42 as well as other components since the last release. See the highlights below. For a full rundown, check out the complete Release Notes.
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onedesk

Create and Manage Unscheduled Tasks and Projects in OneDesk

Dec 4, 2024 By Charlotte Rollert In OneDesk
In the world of Project Management, not every Task or Project fits neatly into a pre-planned timeline. Sometimes, Projects arise unexpectedly or need to be handled on the fly. And if you’re using Projects to organize your Helpdesk (which we recommend), you might not have a need for scheduling in the first place as you respond to requests in real time.
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