Teams | Collaboration | Customer Service | Project Management

4 steps to a better customer success strategy

Reducing churn is a significant concern for businesses. Gartner reports that customer retention is a top challenge for 34% of technology product marketers. But the key to increasing retention is more than offering discounts or addressing problems after they arise. It’s about building a replicable customer success strategy that team members can use in current and future customer interactions.

Best alternative to Clockify

This web-based tool for tracking time and productivity is available for businesses of different sizes. The tool allows your team to streamline time entries with automated employee time tracking software. This desktop software is an alternative to Hubstaff and is available for Mac, Windows, and Linux. Employees can record their hours from anywhere with work proof using the desktop app. On the other hand, you can also review their work from a web-based dashboard.

How Slack Uses Notifications to Manage the Attention of 12 Million Daily Active Users

A push notification. A bolded channel. A red badge next to an unread conversation. These are all ways that Slack manages your attention. For the messaging giant, managing attention is deeply intertwined with their mission of making work life more productive. Too much noise and suddenly what was an invaluable collaboration hub turns into a distraction. Not enough and it’s just another tool gathering virtual dust.

Startup studio INVANTI turns to Miro to groom entrepreneurs in the heartland

When most people think of startup incubators, they probably imagine famous hubs for startups like Silicon Valley, Seattle, and Austin. The small team at INVANTI is trying to change that paradigm and cultivate entrepreneurs from their startup studio in South Bend, Indiana.

4 Reasons SaaS Users Love Online User Communities (and Why You'll Love the M-Files Community)

M-Files is launching a new online user community on March 15. In the weeks prior to launch, it's a good time to take a step back and consider online user communities in general. What do they do? What needs do they serve? And why are they so important for SaaS success? It used to be that technology adoption was viewed as a relatively simple transaction — with a clear start and end. Decide what software you need. Buy it. Learn how to use it. Done.

Streamlining developer access to Prometheus and Grafana

Our Makefile entry point for developing against the Mattermost Server already tries to simplify things for developers as much as possible. For example, when invoking make run-server, this build tooling takes care of all of the following (among other things!).

OneDesk - Webforms: Creation, Customization & Embedding

Webforms are used to collect information from your customers and translate that information into items in OneDesk. Through webforms, you allow your customers to create different item types in the OneDesk application.  OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal.

RescueTime Vs TimeCamp: 2021 Comparison

Looking for a detailed RescueTime vs TimeCamp comparison? Time tracking is vital for efficient productivity and time management. It also helps in employee monitoring, expense tracking, and payroll management. And while RescueTime and TimeCamp are time tracking tools, they offer additional features to help you manage work effortlessly. RescueTime helps you understand how you spend time on daily activities, on the other hand, TimeCamp provides productivity and employee management features.

Where to Find the Answer to All of Your M-Files Questions: The M-Files Community

On March 15th, we're launching the M-Files Community — a place where customers, admins, partners and M-Files employees can discuss all things M-Files. Whether it's a technical question, best practices or just a nickel's worth of free advice, the M-Files Community will (1) establish a sense of connection within the global M-Files community, (2) facilitate self-service, and (3) help us gather feedback from M-Files users about the product. Join us with Julian Cook, M-Files Chief Customer Officer, and Jocelyn Flint, Global Community Manager for a quick explanation of the purpose, roadmap and expectations of the M-Files Community.