Teams | Collaboration | Customer Service | Project Management

Managing client work, projects, and everyday tasks shouldn’t feel like juggling flaming torches. It should feel like having a team that works with you.

Your team’s knowledge is a valuable asset. In OneDesk, your knowledge base provides a self-service hub for your customers (or agents!) to find solutions. Every resolved ticket contains information that could help the next customer, and the one after that. But documenting solutions, managing knowledge, and creating articles takes a lot of time.

When it comes to your work, not everything you need to manage always fits neatly into a task list. That’s why we’ve been busy at work, unlocking a new level of flexibility that brings your operations to life inside Teamwork.com.

Workflow bottlenecks happen when one step in your process slows everything else down. You can identify them by spotting where work piles up, approvals stall, or workloads become uneven. Fixing them starts with clear visibility into how work actually moves from one stage to the next. When teams can see the flow clearly, they can optimize the process proactively instead of constantly reacting to delays.

Project profitability is the financial measure of whether a project generates more revenue than it costs to deliver. It is calculated by subtracting total project costs—both direct and indirect—from total project revenue. A project is profitable when the result is positive; it’s unprofitable when costs exceed what the project earns.

Planning blindspots, delayed approvals, and unreliable time data can stall even the best-planned projects. Our March release addresses these pain points head-on. Now you can assign roles to tasks to forecast resource needs before your project team is confirmed. Trigger instant email alerts for financial document approval requests for a faster turnaround. Plus, new time management improvements will safeguard your data integrity and accuracy at every step.

This month, we're turning "what ifs" into reality with new features that cover everything from forecasting pipeline demand, AI-powered custom reports, and giving your in-app working experience a glow-up.

SPI Research has proven that there’s a 7.7x difference in profitability between the most and least mature professional services firms. But nobody’s explained why that divide happens—until now. We surveyed 303 firms across the United Kingdom, United States, Australia, Canada, and beyond to find out. Their answers reveal where most firms are getting stuck. And what the top performers are doing differently.

In 2026, client budgets are shrinking, but expectations are skyrocketing, driven largely by AI. Increasingly, clients are shopping around for the best deal, requesting more pitches, bids, and complex submissions of interest that drain hours of work from already stretched teams. Here we’re sharing brand-new research on the new phenomenon of ‘Clientfishing’, the hidden cost of the pitch economy, and how to use Teamwork.com to manage this.