Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

teamwork

Utilization rate: How to calculate it (with real examples)

Mar 17, 2026 By Ben Brigden In Teamwork
Utilization rate: Summary & key takeaways Utilization rate is one of the most important metrics in professional services. But it’s often misunderstood. At its core, it shows how much of your team’s available time is spent on billable work. Get it right, and you have a clear view of revenue potential, team capacity, and operational health. Get it wrong, and you risk missed revenue, delivery delays, or team burnout.
Read Post
teamwork

Billable rates to celebrate: New pricing by role and client

Mar 16, 2026 By Janelle Santi In Teamwork
Accurate billing is essential to running a healthy services business. But when teams grow, projects diversify, and client agreements vary, managing billable rates can quickly become complex. That’s why we’re excited to introduce two powerful new billable rate types in Teamwork.com: Role Rates and Client Role Rates.
Read Post

Connect Claude to the Teamwork.com MCP Server

Mar 12, 2026 By Teamwork.com In Teamwork
Learn how to connect the Teamwork.com MCP server to Claude and use Claude with Teamwork.com and Teamwork Desk. In this walkthrough, we show you how to enable the Teamwork MCP server in Teamwork.com, add it as a custom connector in the Claude desktop app, authenticate your account, and start using Claude to review project data and take action. Using the example project Murphy Investment Co, you’ll see how Claude can return a project overview, surface open tasks, highlight priorities, and help you work more efficiently across Teamwork.
View Video
time doctor

9 operations dashboard metrics that improve decision-making

Mar 11, 2026 By Time Doctor In Time Doctor
The 9 operations dashboard metrics that improve decision-making include: This article explains how these metrics help operations leaders see workflows clearly, detect inefficiencies early, and make faster decisions. You’ll also see how workforce analytics dashboards bring these signals together. When so much activity is already being tracked, why can your team’s performance sometimes still feel unclear? Teams may stay busy, and projects continue to move forward.
Read Post
time doctor

How to achieve operational alignment for your business strategy

Mar 10, 2026 By Time Doctor In Time Doctor
Operational alignment means your business strategy is carried out consistently in day-to-day work, team initiatives, and decision-making. It happens when your priorities are clear, your metrics are measurable, and your teams know how their daily actions support strategic goals. With clear visibility into execution, it becomes easier to see whether your initiatives truly support the business strategy or need adjustment. This article explains how to create that alignment in a structured, measurable way.
Read Post

Why Ops Is Really About Culture (Not Just Process) with Nicky Russell

Mar 10, 2026 By Scoro In Scoro
The work we produce gets all the attention. But the real question is: what’s happening behind the scenes that makes that work possible? In this episode of The Handbook, Harv sits down with creative operations expert Nicky Russell, co-founder of WDC, We Deliver Change, and chair of the Creative Operations Summit in London. Together they explore the discipline of creative ops – the systems, culture, and leadership required to help creative teams do their best work.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.