Teams | Collaboration | Customer Service | Project Management

Ops teams are drowning in requests—manual intake, duplicate asks and status updates stitched together one person at a time. See how the Asana AI Teammates Program Ops Manager and Portfolio Advisor classify and route incoming work, catch overlapping requests before they spin up redundant effort, and flag dependencies across the portfolio. See what's possible at asana.com/A.

Introducing Asana Service Management, the AI-native enterprise service management solution. One intake point for every department. No matter what an employee needs, they have a single place to ask, and every request routes to the right team automatically. AI handles the routine stuff on the spot. Forgot your password? Reset in seconds. Benefits question? Answered. Your team gets time back for the work that actually needs a human.

Nifty makes it easy to manage all of your different jobs at scale with transparency and organization.

A manager copy-pasted a ChatGPT response to an employee's sick message, including the prompt fragment. The employee saw it. The trust damage was disproportionate to the effort saved. At @RunningRemote 2026, Nadia Vatalidis (Head of People, @todoist ) and Nick Francis (Chairman, @hellohelpscout ) discussed where AI belongs in performance management, and where it absolutely does not. Our take: AI can handle 90% of the synthesis work. Aggregating peer feedback, summarising months of data, addressing the recency bias that has always distorted annual reviews.