Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Project Management, Methodologies, Productivity and Tools.

scoro

February 2026 Version Update: Introducing Subtasks

Feb 4, 2026 By Sintija Lapiņa-Ērgle In Scoro
You’ve asked for them, and we delivered. The moment you’ve been waiting for is finally here! In February, we’re bridging the gap between high-level deliverables and granular project planning and execution by introducing subtasks. This gives you the ultimate freedom to configure Scoro to match the exact rhythm of your unique workflow.
Read Post

Does AI Make PSAs Obsolete?

Feb 3, 2026 By Scoro In Scoro
As AI tools get more powerful, a fair question keeps coming up –– If AI can connect everything, do you still need a PSA? With AI agents, MCP, and a bit of low-code creativity, it can feel like you could stitch together your own operating stack. That assumption misses an important distinction –– AI is an accelerator. It’s not infrastructure. For professional services businesses, reliability, structure, and trust come from having a clear system of record underneath it all. That’s what makes automation sustainable, reporting credible, and decisions defensible.
View Video

AI Is Only as Smart as the Systems It's Plugged Into

Feb 3, 2026 By Scoro In Scoro
AI is quickly becoming the control center for operations teams. MCP is the next step – letting AI tools like ChatGPT, Gemini or Claude, securely connect to your systems and actually take action, not just respond to prompts. But there’s a catch. AI doesn’t fix messy operations. If your information is scattered across tools, spreadsheets, and workarounds, AI just amplifies the mess. The real value shows up when there’s a clear system of record underneath it all.
View Video
teamwork

A simple guide to resource tracking for project teams

Feb 2, 2026 By Ben Brigden In Teamwork
I’ve seen how quickly projects can become stressful when you don’t have a clear picture of where time, people, and budgets are being spent. Work can start to feel chaotic when resources are stretched, and expectations keep rising because of AI. I’ve also learned that most of these problems are avoidable. When you can clearly see who’s working on what and how resources are being used, planning gets easier and pressure drops across the team.
Read Post
onedesk

Resolve Tickets in Record Time with AI Summaries

Feb 2, 2026 By Erin Richardson In OneDesk
In the world of customer support, time is a critical resource. Every moment an agent spends reading through conversations threads and ticket history is a moment a customer is left waiting. This information overload is a primary driver of slow response times. But what if your team could understand the entire context of a customer issue in seconds, without all the back-and-forth conversation? This is the power of OneDesk’s AI-powered ticket summaries.
Read Post
time doctor

Performance reviews for remote employees: How to lead with trust and data?

Jan 30, 2026 By Time Doctor In Time Doctor
To lead performance reviews for remote employees with trust and data, you focus on outcomes, work patterns, and shared context instead of visibility or assumptions. This approach helps you run fair, consistent reviews that support growth, reduce bias, and protect work-life balance.
Read Post
scoro

10 Margin Leaks Hiding in Plain Sight (From Actual Ops Leaders)

Jan 30, 2026 By Sean Collins In Scoro
I spoke with 14 ops leaders about where their money actually goes. The answer is rarely a single disaster. It’s a thousand tiny, sensible-sounding decisions that nibble away at profit until your bank account no longer reflects your record sales month. Margins aren’t lost. They’re eroded. Here are the 10 most common operational traps we identified, and the fixes that actually work.
Read Post
teamwork

Project planning steps every team can follow

Jan 30, 2026 By Ben Brigden In Teamwork
If I’ve learned one thing in my years of juggling projects, it’s that one without a clear plan will always find a way to go off course. Sometimes the cracks show up subtly via the odd missed deadline or overlooked detail. Other times, the chaos is far more obvious, with Slack pings flying in every direction, and weekend work no one signed up for. These issues rarely come down to the team. More often, they come down to how the project was planned (or how it wasn’t).
Read Post

There's a better way to organize your work (Spoiler: it's in one place) #taskmanagement #todolist

Jan 29, 2026 By Asana In Asana
An inbox of unread emails and windows of open tabs are not to do lists. They're huge mental loads taking a toll on your work. Here's a tip for what to do instead: keep everything in one place, from your big goals all the way through your smallest tasks.
View Video
teamwork

4 free task tracker templates to get you organized

Jan 29, 2026 By Ben Brigden In Teamwork
If I’m searching for “task tracker Excel,” it’s usually because I don’t want anything complicated. I just want a simple way to stay on top of my tasks without adding more stress to my day. And honestly, that makes complete sense. Excel was my go-to for task tracking for years and for good reason. It’s familiar, flexible, and easy to shape around the way I already work.
Read Post

Copyright © 2026 OpsMatters™. All rights reserved.