Teams | Collaboration | Customer Service | Project Management

Today I’m going to show you how to get started with monitoring employee productivity, web browsing, and application usage with BrowseReporter’s user activity reports. These reports work in tandem with BrowseReporter’s user activity dashboards to provide you with advanced awareness of your user’s computer usage across your organization. This video will cover the key activity monitoring features of BrowseReporter, including.

Analytics is built for for every Freshworks Customer. With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a no-code platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code. Power-packed features to help with business insights.

Matt Beran, InvGate Product Specialist, shows the features to build dashboards in Service Desk. Not only are the reporting benefits extended to managers and agents, but you can also share dashboards with any unlicensed user absolutely free of charge.

Employers who turn to a GPS time clock app often do so because they struggle with keeping their team accountable. They don’t know where the employee is when they’re punching in and out of work, which can result in lost time and money due to unreliable timecards.

When Sun Life decided to go through an agile transformation across their entire organization, they knew they needed to get to Atlassian Cloud. And since making the move, they haven’t looked back.

As Sophos grew, managing their on-premise Atlassian infrastructure and processes grew more complex. By migrating to Atlassian Cloud with the help of their Solution Partner, Sophos has increased productivity all while tripling their global workforce.

Help desk software can make a world of difference for your organization. In this video we explore its benefits, the must-have features you should look out for, and our pick for best Help Desk Software.

Make smart product decisions, align your team, and tell a compelling product story with Craft.io. The end-to-end product management platform with best practices built-in.

No reviews or negative reviews? Get the answer from Godard Abel, CEO and Co-founder of G2. One of the first things customers look for before making a purchase is authentic reviews from fellow shoppers. In fact, about 95% of customers read reviews before making a purchase. Customer reviews provide social proof, build credibility, influence consumer purchase decisions, and help boost online sales by 18%.

Knowledge base articles can help your organization optimize resources and keep useful information in one place. Doing this can reduce the number of tickets by giving end users basic knowledge to resolve some situations by themself. It will also help agents who are unfamiliar with that topic to help others. In this video, we’re showing you how to easily create and administrate knowledge base articles in InvGate Service Desk.