Teams | Collaboration | Customer Service | Project Management

Understand the purpose of your dashboard. Who is it for and why are they using it?

Dashboard Design Tip #2 – include only the most important content. The less content you include, the easier your dashboard will be to check 'at-a-glance'. This means your dashboard will be more useful to more people.

This episode features an interview with Suman Gopalan, Chief HR Officer at Freshworks. Suman has spent her entire professional career in HR, holding positions at publicly traded companies like The Nielsen Company, Dell Technologies, and Whirlpool. At Freshworks, Suman pilots the global people strategy to develop and engage their employees. In this episode, Amanda and Suman examine diversity in the workplace. They discuss Suman’s passion for women in the workforce, key elements of workplace culture, and why it’s better to hire people that add to that culture versus fitting in.

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Customers want a natural and fluid experience across every interaction with a brand, from bot to agent to sales rep. Gone are the days of “surprise and delight” – most customers don’t want to be wowed, they just expect service to work seamlessly. To achieve this level of efficiency, internal ownership of CX can no longer be confined to tight swim lanes and be viewed solely as a matter of reactive support. Leaders must continue to break down team barriers, integrate responsibilities, and foster collaboration within their organization.

The Time Worked tab on the Employee Page allows you to view data related to time spent on each task, average activity percentage, idle time, the date they first started the task, and more.

The Alerts Tab on the Employee Page allows you to easily view policy and rule violation data with severity levels, and investigate incidents accordingly with session recordings. You can screenshot incidents and customize reports to quickly share the most relevant data.

The Sessions Log on the Employee Page is where you'll view live or previous video sessions of user activity to quickly investigate incidents.

A help desk solution can help educational institutions keep up with these challenges and ensure smooth delivery of IT services. But how can that be achieved? And what should educational institutions look for when searching for a help desk for schools?

With the Session Player you can see user actions live as they’re happening, or playback after they’ve occurred with video-quality session recordings that can be used to review a security or compliance event, or used to analyze productivity behaviors.