Teams | Collaboration | Customer Service | Project Management

Respecting user preferences is crucial to building a successful web application and maintaining high engagement and user retention over time. Engineers behind Courier’s new Preferences Designer talk about their experience building this out of the box solution and demonstrate how to get it up and running in minutes.

Connect your OneDesk to QuickBooks Online! Easily copy over or send OneDesk invoices to QuickBooks Online. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Create an extended customization experience for technical and operational teams while staying firmly integrated into the Microsoft 365 all-employee platform.

This video describes how you can make content available offline, how editing documents works in the offline mode, and what happens when you go back online. You can start using M-Files without a network connection by clicking your username in the top-right corner of the user interface and selecting "Go Offline" from the context menu. You will then have access to the Offline view, which shows all the objects that have been made available offline. In other words, the documents and objects in this view can be accessed even when a connection to M-Files Server is unavailable.

Learn why Norwegian Public Roads Administration selected M-Files for its innovative approach to information management and how it will accelerate their digital journey.

Employee Experience: The Neglected Pillar of Future Readiness All companies are consistently working to improve both their company culture and their tech stack. However, it isn’t often that those two priorities overlap. According to Peter Fasano, a company’s ability to respond to change “lies at the intersection of technology and culture, and an organization investing in one may be woefully neglecting the other.”

Customers want to be heard and brands must listen. It’s critical that leaders have a pulse on what customers are feeling – the good and the bad – and understand the pain points of a frustrating experience. However, businesses are unprepared to support customer well-being and emotions – only 22% of leaders say that customer sentiment is used to personalize the experience a customer receives.

If you need to visualize KPIs from a SQL database, then a live SQL dashboard is the perfect solution. Dale shows us how you can use Geckoboard to create a dashboard that displays database metrics, in minutes.

Atlas is the first teamwork directory to connect the dots across teams, the apps they use, and their work - wherever it happens. In this video, you’ll learn how Atlas works, and the problems it solves, so you can get started.

Invoice your client organizations based on the billable time logged to work -- directly from your OneDesk. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.