Control the chaos, distractions and stress of incidents by automating incident response, streamlining communications across teams with less noise and conducting painless incident reviews.

It’s time to ditch those inefficient meetings — you know the ones. In this session, we will share how you can replace those meetings with new, flexible ways to communicate, collaborate and connect in Slack.

Get a fit-for-purpose support solution implemented in record time with low-code customizations and ITSM best-practice capabilities. InvGate Service Desk provides unmatched collaboration between users, powerful automations & smart ticket management tools. Some star features include drag-and-drop visual workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing, and Gamification.

InvGate Insight lets you create discover, track and manage your IT asset inventory, manage your financials and link InvGate Service Desk tickets to assets for seamless support.

Join Slack’s Sr Product Marketing Manager, Clara Smyth, to learn more about how to maximize your existing tech stack investments – whether they are Microsoft, Salesforce or other tools and technology. Learn how IBM has made Slack their engagement layer to activate their investments (Microsoft O365) and how they created a new digital HQ for all employees with Slack.

Get a fit-for-purpose support solution implemented in record time with low-code customizations and ITSM best-practice capabilities. InvGate Service Desk provides unmatched collaboration between users, powerful automations & smart ticket management tools. Some star features include drag-and-drop visual workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing, and Gamification.

Welcome to Day 1 of our series on the new no-code/low-code form builder in Jira Service Management. Today we cover the rich text editor that allows anyone already comfortable with Confluence to build forms.

Dale shows us how we can set better, more effective goals, using a framework called SMART goals. Then keep track of your goals using a live KPI dashboard.

OneDesk has user-level permissions, as well as project and team roles. Learn about the different user permissions, and how to set user permissions. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.