Teams | Collaboration | Customer Service | Project Management

It’s Monday morning, the coffee is hot, and the HVAC schedule looks perfect — until the phone starts ringing. Between emergency repairs, traffic delays, and technicians stuck on complex jobs, a manual schedule can fall apart in minutes. To keep your team on track and your customers happy, you need a scheduling tool that provides real-time updates.

Attendance issues are sneaky. They creep in bit by bit — a late arrival here, a missed punch there — until suddenly productivity is down, deadlines are slipping, and payroll is a disorganized mess. Relying on manual spreadsheets is like using a flip phone: it might be nostalgic, but it’s completely ineffective for a growing team. To stay in control, you need real-time alerts and visibility before issues escalate.

Switching between 10 different apps just to get one task done? A work OS can turn your chaotic workflow into a central hub. It’s an open, flexible platform that centralizes your people, projects, data, and knowledge in one place. The Problem: App Fatigue Most teams lose hours every week jumping between spreadsheets, chat apps, and project tools. Information gets buried, and productivity stalls.

See how Courier Journeys turns product events and user data into automated customer journeys for onboarding, activation, retention, and re-engagement. Build multi-step flows, add branching logic, personalize messages, and deliver across email, SMS, push, chat, and in-app from one workflow.

In this episode of The Modern Tech POV, Dennis Woodside, CEO at Freshworks, sits down with Dan Keyworth, Executive Director of Performance Technology and Systems at McLaren Racing, the reigning Formula One Constructors' Champions. McLaren runs one of the most demanding technology operations in the world. 26 race weekends a year. A new network built from scratch at every circuit. 100,000 telemetry parameters per second. And zero margin for error.

Unlock the full potential of your collaborative workspace by mastering Miro Engage. This video demonstrates how to bridge the gap between automated data processing and human creativity. We walk you through how to configure AI Flows to handle the heavy lifting of data organization and insight generation, and how to seamlessly transition those outputs into Miro Engage Activities. Whether you're running a remote workshop or managing a complex project, learn how to keep your team focused and interactive.

If your team's biggest meetings are just answers to "what's the status?" — you don't have a meeting problem. You have a visibility problem. Workstatus gives IT firms, agencies, and BPOs one real-time view of: Who's billable and who isn't Where team utilization actually stands Which projects are at risk — before deadlines slip Workload health across every team member No more chasing updates. No more finding out too late. No more meetings that exist just because nobody can see what's happening.

Discover how AI teammates in Asana use past data and context to identify security risks early and guide better decisions before development begins.

Elena Verna is Head of Growth at Lovable, one of the fastest-growing AI-native companies. She's previously held growth and product leadership roles at Dropbox, Miro, Amplitude, and SurveyMonkey, where she built some of the most influential frameworks in product-led growth. We discuss Key takeaways.

This month, we’re focused on making the Zendesk Resolution Platform more flexible and easier to manage. From the shift toward AI-powered "agentic" workflows to enhanced governance controls, these updates are designed to help your team deploy automation faster while maintaining a high standard of service quality.