Teams | Collaboration | Customer Service | Project Management

Learn about creating and managing customers, how to organize customers into organizations, and how configure the customer detail panel. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Welcome to the November edition of What’s New in Asana! This month we’re looking at how you can help your organization focus on top business priorities. Now, see how goals are progressing across your organization with Goals in Reporting. With a bird’s eye view of goals, you can spot risks and course-correct if needed.

With growing IT infrastructure complexities and new system dependencies coming into play, companies are increasingly looking for powerful solutions that provide them 360° visibility into their on-premise and cloud infrastructure. For our very first interview, we invited Mike to tell us why having a single source of truth for all your IT needs is the key to business continuity and providing an ‘always-on’ IT experience that delights your employees.

In this video, we demonstrate how to diagnose Microsoft Teams problems with hop-by-hop analysis and insights in real time - All in three clicks or less. Whether your users work from home, the office, or anywhere in between, a superb call-quality experience is a must. How can IT operations staff ensure that? Using a combination of synthetics and real user monitoring (RUM), support teams can now get comprehensive visibility into Teams performance and use those insights for optimization.

Are you an Agency looking for right tools and softwares to manage your workflow and workforce? We got you covered with 7 types of softwares every agancy must-have. If you’re an agency owner looking to expand your business into different areas, you must consider tehse seven types of software to get things done on time for improving ROI. Watch the complete video to learn how these softwares can help your agency to be more productive.

Dale takes us through a step-by-step guide on how to set up a TV dashboard. Including what software you will need, what hardware you will need and some other important advice to bear in mind.

Steps to resolve HR Queries within MS teams:- Enhance your HR experience with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ. For companies using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual HR chatbot with app workflow automation, to enable 24/7 conversational self-service for your employee HR support. In this video, you can learn about:-

Steps to auto-resolve employee IT queries with MS chatbot.

How to save 60% of employee IT support cost with chatbot and app workflow automation.