How to auto-resolve employee IT queries with MS Teams chatbot

How to auto-resolve employee IT queries with MS Teams chatbot

Nov 7, 2022

Get your FREE Chatbot with app automation at

Steps to auto-resolve employee IT queries with MS chatbot:-

0:00 View how end-user can use the IT Helpdesk bot to resolve their queries

3:34 Download the prebuilt IT Helpdesk bot

4:06 Download app workflow

5:07 Connect app workflow with your ITSM app account

5:50 Add app Workflows to the IT Helpdesk bot

8:11 Deploy the bot in Slack or MS Teams or Website

In this video, you can learn about:-

  • How to resolve user IT issues instantly using IT Bot
  • One-click integration of a chatbot with ITSM tools (Jira Service Management )
  • How to download the pre-built IT Helpdesk chatbot and go live in minutes.
  • How to download pre-built ITSM app workflows and go live instantly.

What is Workativ?

Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation.

Along with the chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots and 600+ pre-built app workflows for the chatbot.

Workativ Assistant fully automates a request, e.g., onboarding new employees, creating and managing distribution lists, unlocking accounts, password resets, creating tickets, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to a few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams.

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