How to auto-resolve employee IT queries with MS Teams chatbot
Get your FREE Chatbot with app automation at https://assistant.workativ.com/authentication/u/direct-signup
Steps to auto-resolve employee IT queries with MS chatbot:-
0:00 View how end-user can use the IT Helpdesk bot to resolve their queries
3:34 Download the prebuilt IT Helpdesk bot
4:06 Download app workflow
5:07 Connect app workflow with your ITSM app account
5:50 Add app Workflows to the IT Helpdesk bot
8:11 Deploy the bot in Slack or MS Teams or Website
In this video, you can learn about:-
- How to resolve user IT issues instantly using IT Bot
- One-click integration of a chatbot with ITSM tools (Jira Service Management )
- How to download the pre-built IT Helpdesk chatbot and go live in minutes.
- How to download pre-built ITSM app workflows and go live instantly.
What is Workativ?
Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding is required. Workativ differentiates itself by focusing on employee IT & HR support for digital and hybrid workplace transformation.
Along with the chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots and 600+ pre-built app workflows for the chatbot.
Workativ Assistant fully automates a request, e.g., onboarding new employees, creating and managing distribution lists, unlocking accounts, password resets, creating tickets, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to a few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams.
More info - https://workativ.com/conversational-ai-platform