Teams | Collaboration | Customer Service | Project Management

Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into all things forecasting!

In a tight market, sales become a big concern. Relying on repeat business or referrals no longer cuts it, you have to put in more effort. Often in agencies, the know-how on how to get this done is missing; few people come from a formal sales background. So a haphazard approach is implemented and we hope for the best. Only that slapdash approach rarely gets the results we want. Is it time for the sales engine to be looked at as an ops challenge? We think so.

This episode features an interview with Britt Byers, Executive Vice President of Human Resources North America at Kyowa Kirin. In this episode, Shawn and Britt discuss the importance of authentic and inclusive leadership, strategies for easing employee anxieties, and the power of showing kindness in the workplace.

In this episode, Emaad sits with Sophie to dive deep into effective strategies for navigating change, the balance between human and AI-driven processes, and the importance of service catalog management.

Salesforce channels are Slack channels that bring together CRM data and customer-focused conversations, giving your team a complete, real-time view of each customer in one place. This introductory video will help admins and end users quickly master the basics of Salesforce channels. Watch now to get started and accelerate your team productivity in Slack. Chapters.

Is your team stuck in unproductive habits that are holding back their potential? In this video, we explore the 10 common productivity pitfalls teams face every day and show you how Workstatus can help fix them. From poor time management to unnecessary distractions, we’ve got the tools to help your team stay focused and efficient.

Hey everyone! Today, we're diving into the three most common types of office employees. Can you relate? Let us know in the comments!

In this demo, we’re showcasing a concept feature in Mattermost Playbooks: Exportable Incident Audit Reports. Exportable reports provide: This concept empowers technical teams to modernize processes with actionable insights while reducing manual efforts. Note: This is a conceptual demo. The capability has not yet been released in Mattermost. We’d love your feedback! Contact our Fast Futures team at fastfutures@mattermost.com to share your thoughts on this demo.

Learn how to get set up for success with Zendesk WFM. ️ In this session we dive deep into Locations, setting up shifts, generating schedules, and rotating shifts.

Struggling with a slow and complex product delivery pipeline? This webinar is exactly what you need! Join product expert Madeline Veltri as she walks you through how to leverage Value Stream Mapping (VSM) to streamline and speed up your digital product delivery.