Welcome to the October edition of What’s New in Asana. First, designate what percentage of a person’s total bandwidth should be allocated to a certain task in Workload. Next, get a bird ' s-eye view of complex projects that require a comparison of original plans against real-time progress with Gantt view. Finally, use the dynamic “Me” filter to give each team member a personalized view of their tasks in a project.

🌃 Business leaders gathered in New York's Chelsea neighborhood to witness the latest #ZendeskAI advancements, including new #generativeAI capabilities and what it means for customer experience, employee experience, and data security. ✨ AI leaders @AKMofficial and @kozyrkov joined the Zendesk team onstage to unveil the latest in the AI space. Zendesk makes customer service better.

M-Files is the leading platform for knowledge work automation. With the M-Files platform, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence. This enables customers to eliminate information chaos, improve process efficiency, and automate security and compliance.

A Macro rule is a task setting with which you can configure a set of criteria and update multiple task fields automatically when the conditions are met.

Information technology leaders are responsible for keeping systems up to date and managing security issues amid shifting priorities due to rapid changes in technology. According to a global survey of 1,200 IT leaders, high competition, mounting customer expectations, and new AI tools are all contributing to changing priorities. We published our research in a report detailing the three top areas IT leaders are prioritizing along with strategic recommendations on how to realize these changes in order to stay ahead.

If you were looking for help desk software that integrates with Microsoft Teams, InvGate Service Desk was already your go-to option. However, our MS Teams integration has reached a whole new level of proficiency. Connecting Microsoft Teams with InvGate Service Desk turns the messaging platform into a formal communication channel while centralizing interactions in the backend, providing you with a double benefit: improving the agents' and end-users' experience and simplifying tracking and measuring all service desk interactions in one place.

The more detailed version of our Supervisor View.

Learn how to turn on and start taking advantage of Zendesk’s Advanced AI capabilities. Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Keep track of how your chat agents are handling and responding to new chats. Find excellent training opportunities and take over chats when needed.

This tutorial walks you through the process of deploying Teramind on Nutanix AHV platform using Prism Central.