Keep track of how your chat agents are handling and responding to new chats. Find excellent training opportunities and take over chats when needed.

The more detailed version of our Supervisor View.

This episode features an interview with Julia Christenson, U.S. Employee Experience Chair at Edelman. In this episode, Amanda and Julia discuss the sticky factor of employee experience, the power of employee recognition, and how to establish trust in difficult times.

Knowledge work is done on collaboration platforms, such as Microsoft Teams. M-Files for Microsoft Teams Add-In enables M-Files users and anyone they invite to their Teams outside their organization, to securely and conveniently collaborate on M-Files content.

With Workflow Builder, you can set up simple yet powerful automations to power your mission—no coding required. Choose to accept this one.

✍ Zendesk’s generative AI capabilities can help agents respond to customers more quickly, accurately, and consistently, by writing better messages. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Zendesk invites you to experience what’s next in AI and customer experience: generative AI for agents and bots, AI for employees, advanced data and protection, and more. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🔍 A macro is a prepared response or action that an agent can apply when they are creating or updating tickets. Creating macros can be a tedious process — until today. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🤖 Bots powered by #ZendeskAI are better at solving customer problems. ✍ Ready-made templates for quick and easy deployment make the customer experience seamless for both agents and customers. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.